Face ID isssue

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Level 1

5 points

my phone says a problem was detected with the TrueDepth camera and it can’t use my Face ID I already updated my phone

Posted on Jul 6, 2023 01:04 PM

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Answer 1

Top-ranking reply

Level 10

423,887 points

This Support article is specific to seeing a 'disabled' Face ID alert, and explains what to do when you see that notice. --> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support

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Answer 2

Level 9

55,404 points

If the link above your name on this page doesn't help, you will need to make an appointment at the nearest Apple Store for a repair...

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Answer 3

Community+ 2025

Level 10

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Use the link to contact Apple Support in the Related Article above.

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