Itunes movies

I have purchased two movies on Itunes and they they will not play. The screen remains black even though it shows that I have purchased them.

Windows, Windows 10

Posted on Jul 3, 2023 07:13 PM

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Raicya

Level 10

209,871 points

Posted on Jul 4, 2023 01:15 AM

Start here, troubleshooting:

Make sure your Windows PC is up to date.

Update to the latest version of iTunes

Update to the latest version of iTunes for Windows 10 – Apple Support (UK)

Check the Wi-Fi connection.

If they are On, turn Off Hotspot & VPN.

Disable all AV & Firewalls temporarily.

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3 replies

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Raicya

Level 10

209,871 points

Jul 4, 2023 01:15 AM in response to Larke Newell

Start here, troubleshooting:

Make sure your Windows PC is up to date.

Update to the latest version of iTunes

Update to the latest version of iTunes for Windows 10 – Apple Support (UK)

Check the Wi-Fi connection.

If they are On, turn Off Hotspot & VPN.

Disable all AV & Firewalls temporarily.

Raicya

Level 10

209,871 points

Jul 7, 2023 08:23 AM in response to Larke Newell

OK.

Get support from Apple directly -> Get Support or call Apple in your region see -> Contact Apple for support and service

Larke Newell Author

Level 1

5 points

Jul 7, 2023 08:19 AM in response to Raicya

The above did not help my problem. I still get a black screen when I try to watch something on ITunes.

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Itunes movies