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I have a work iphone which has been off for two years while I was away. I am trying to get back into it so I can get all my accesses restarted. When I charge the phone the Home Screen says to “connect to ITunes”
I do and when I log into iTunes it sends a passcode to the phone that I can’t access.
what do I do?
[Re-Titled by Moderator]
It means connect to iTunes on a computer. The second part means it wants a verification code.
It appears you may have a disabled mobile device or forgotten device passcode. Refer to this support article for various methods that you can use to resolve this; which one you can use depends upon your equipment configuration. --> If you see an iPhone or iPad unavailable message or Security Lockout screen - Apple Support
How to reset your device if you are running iOS 15.2 or later:
If you're using an eSIM, contact your carrier before trying these steps and ask for a QR code to set up your eSIM again.
1. From your device's Lock Screen, try to enter your passcode five times until the "[Device] Unavailable" screen appears and your device asks you to try again later.
2. When you're able to, continue to enter your passcode until the "Security Lockout" screen appears and you get the Erase [Device] option in the bottom corner of the screen. 3. Tap Erase [Device], then tap Erase [Device] again to confirm.
4. Enter your Apple ID password to sign out of your Apple ID on your device.
5. Tap Erase [Device] to permanently delete all of your data and settings.
6. When your device restarts, follow the onscreen instructions to set up your device again, restore your data and settings from a backup, and set a new passcode.
If you can't follow the above steps (e.g., you are using an older iOS version), you can use a computer to reset your device --> If you forgot your iPhone passcode - Apple Support .
You can only reach the "Security Lockout" screen if you have an active cellular or Wi-Fi connection and previously enabled Find My ( Find My - Official Apple Support ) on your device. After you try to enter your password ten times, your device will either erase itself or show Security Lockout and the option to Erase [Device] without a timer, depending on how you previously set up your device.
Read the support article for full information.
Whichever method you use will result in erasing the iPhone. You can, however, restore it from a backup as described in this support article --> Restore your iPhone, iPad, or iPod touch from a backup - Apple Support
Here are resources if you are prompted for your username and password and have forgotten them:
If you forgot your Apple ID email address or phone number - Apple Support Note that typically this is an email address you use.
If you forgot your Apple ID password - Apple Support
If you do not have a computer, use this link Find Locations to find an Apple service location, or ask a friend if you can use theirs.
RE: Verification code
If you can still sign into your account on another device you can investigate adding more ways to get a code such as multiple telephone numbers where you can receive a text or a phone call. This is from the section "About trusted phone numbers and trusted devices" in the article: Two-factor authentication for Apple ID - Apple Support
To see, add, or change your trusted phone numbers use one of these methods:
● On your iPhone, iPad, or iPod touch: Go to Settings > your name > Password & Security. Next to Trusted Phone Number, tap Edit.
● On a Mac computer choose Apple menu > System Settings (or System Preferences), then click your name (or Apple ID). Click Password & Security, then add or remove a trusted phone number.
● Using a web browser: Go to the Account Security section of https://appleid.apple.com .
Similar information for the iPhone can be found here --> Manage two-factor authentication for your Apple ID from iPhone - Apple Support
If you had set up an Account Recovery Contact ( Set up an account recovery contact - Apple Support ) you can also get a code that way.
If you can’t sign in, access a trusted device, reset your password, or receive verification codes, you can request account recovery to regain access to your account. This article explains how to recover your Apple ID after a waiting period - How to use account recovery when you can’t reset your Apple ID password - Apple Support
You may also wish to read the articles 'Two-factor authentication for Apple ID' ( Two-factor authentication for Apple ID - Apple Support ) and 'Get a verification code and sign in with two-factor authentication' ( Get a verification code and sign in with two-factor authentication - Apple Support ). Various sections contain information that is useful in understanding about the trusted devices (an iPhone, iPad, or Mac that Apple knows is yours) system, and how to get a verification code on a trusted device or at a telephone number.
It means connect to iTunes on a computer. The second part means it wants a verification code.
It appears you may have a disabled mobile device or forgotten device passcode. Refer to this support article for various methods that you can use to resolve this; which one you can use depends upon your equipment configuration. --> If you see an iPhone or iPad unavailable message or Security Lockout screen - Apple Support
How to reset your device if you are running iOS 15.2 or later:
If you're using an eSIM, contact your carrier before trying these steps and ask for a QR code to set up your eSIM again.
1. From your device's Lock Screen, try to enter your passcode five times until the "[Device] Unavailable" screen appears and your device asks you to try again later.
2. When you're able to, continue to enter your passcode until the "Security Lockout" screen appears and you get the Erase [Device] option in the bottom corner of the screen. 3. Tap Erase [Device], then tap Erase [Device] again to confirm.
4. Enter your Apple ID password to sign out of your Apple ID on your device.
5. Tap Erase [Device] to permanently delete all of your data and settings.
6. When your device restarts, follow the onscreen instructions to set up your device again, restore your data and settings from a backup, and set a new passcode.
If you can't follow the above steps (e.g., you are using an older iOS version), you can use a computer to reset your device --> If you forgot your iPhone passcode - Apple Support .
You can only reach the "Security Lockout" screen if you have an active cellular or Wi-Fi connection and previously enabled Find My ( Find My - Official Apple Support ) on your device. After you try to enter your password ten times, your device will either erase itself or show Security Lockout and the option to Erase [Device] without a timer, depending on how you previously set up your device.
Read the support article for full information.
Whichever method you use will result in erasing the iPhone. You can, however, restore it from a backup as described in this support article --> Restore your iPhone, iPad, or iPod touch from a backup - Apple Support
Here are resources if you are prompted for your username and password and have forgotten them:
If you forgot your Apple ID email address or phone number - Apple Support Note that typically this is an email address you use.
If you forgot your Apple ID password - Apple Support
If you do not have a computer, use this link Find Locations to find an Apple service location, or ask a friend if you can use theirs.
RE: Verification code
If you can still sign into your account on another device you can investigate adding more ways to get a code such as multiple telephone numbers where you can receive a text or a phone call. This is from the section "About trusted phone numbers and trusted devices" in the article: Two-factor authentication for Apple ID - Apple Support
To see, add, or change your trusted phone numbers use one of these methods:
● On your iPhone, iPad, or iPod touch: Go to Settings > your name > Password & Security. Next to Trusted Phone Number, tap Edit.
● On a Mac computer choose Apple menu > System Settings (or System Preferences), then click your name (or Apple ID). Click Password & Security, then add or remove a trusted phone number.
● Using a web browser: Go to the Account Security section of https://appleid.apple.com .
Similar information for the iPhone can be found here --> Manage two-factor authentication for your Apple ID from iPhone - Apple Support
If you had set up an Account Recovery Contact ( Set up an account recovery contact - Apple Support ) you can also get a code that way.
If you can’t sign in, access a trusted device, reset your password, or receive verification codes, you can request account recovery to regain access to your account. This article explains how to recover your Apple ID after a waiting period - How to use account recovery when you can’t reset your Apple ID password - Apple Support
You may also wish to read the articles 'Two-factor authentication for Apple ID' ( Two-factor authentication for Apple ID - Apple Support ) and 'Get a verification code and sign in with two-factor authentication' ( Get a verification code and sign in with two-factor authentication - Apple Support ). Various sections contain information that is useful in understanding about the trusted devices (an iPhone, iPad, or Mac that Apple knows is yours) system, and how to get a verification code on a trusted device or at a telephone number.
iPhone recovery code is being sent to old iPhone
