icloud data file not available

When I try to sync iCloud contacts and calendar with Outlook 365 it does not work: the iCloud data file does not appear in the Account settings in Outlook after having done the necessary actions on the iCloud app. If I Add a data file and select iCloud then the Location section shows "Not available". The iCloud add-in is active in Outlook, the PC is brand new, running Wndows 11 and Microsoft 365, this worked well with my previous PC running Windows 10 and Microsoft 365. I have tried many options including uninstalls, reboots, and re-installs. I am just trying to sync my iphone calendar with my Outlook calendar

Windows, Windows 6

Posted on Jul 3, 2023 06:17 AM

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3 replies

Jul 4, 2023 01:04 PM in response to SManning42

Hi there SManning42,


According to Microsoft's support documentation, you have to use Outlook on the web to sync iCloud calendars:


Currently, Outlook for Mac doesn't support the CalDAV or CardDAV Internet standards. This means Outlook for Mac does not sync your iCloud Calendar or contacts when you add your iCloud email account. That being said, there is a way to sync your iCloud calendar with Outlook for Mac—you can subscribe to your iCloud calendar to Outlook on the web (Outlook Web Access), and once you do that, the subscribed iCloud calendar automatically syncs with Outlook for Mac.

Have a look at this Microsoft link for more information on how to do that: Sync your iCloud calendar with Outlook for Mac


If you still can't add your calendar to Outlook, try these steps to see if they resolve the issue for you:


Things to check first
1. Check that your PC meets the iCloud system requirements and is connected to the internet.
2. Download iCloud for Windows and sign in with your Apple ID. If you have multiple Apple IDs that you use with iCloud, check that you're logged in to iCloud for Windows with the same account that you use on your other devices. 
3. Check the System Status page for any known issues affecting iCloud Mail, Contacts, or Calendars.
4. Make sure that the date and time settings on your PC are correct.
5. Make copies of the information you store in iCloud.
Seeing duplicate calendars or duplicate contacts? Learn how to remove duplicate calendars or remove duplicate contacts
To set up iCloud Mail in Outlook or if you don't use iCloud for Windows, set up two-factor authentication for your Apple ID and sign in to Outlook with your Apple ID user name and an app-specific password.


You'll find the information above and more steps to try in this link: If you can’t add iCloud Mail, Contacts, or Calendars to Outlook - Apple Support


Take care.

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icloud data file not available

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