Name change not updating in mail

I changed my name last year. I have changed in on my Apple ID, my Contact card, and everywhere else I can think of, including Settings -> Mail -> Accounts -> iCloud -> Name, Phone Numbers, Email -> Name.

In most places, it shows up correctly. But when I send an email, the contact displays as my old name, and if they reply, in the thread it says

“On {date}, {old name} {emailaddress@icloud.com} wrote:”

How do I get my old name to stop displaying there? I’m tired of being addressed that way.

iPhone 13 Pro, iOS 16

Posted on Jun 28, 2023 01:18 PM

Reply
5 replies

Jun 30, 2023 09:03 AM in response to Mystaria

Hello Mystaria,


Thanks for using the Apple Support Communities!


If you want to change the name linked to your Apple ID, the steps in here can help: Set up your Apple ID name, phone, and email information on Mac - Apple Support


If you've already followed those, this may be related to the recipients have your email address saved on their end. You may want to check if that's the case with one of the recipients and see if they can change it on their end.


If not, and you're still seeing it on Apple's end, you may want to reach out to Apple to look in to that further. You can reach out to them here: Apple Support


Take care!

Jul 3, 2024 08:37 PM in response to Mystaria

Did you ever get this resolved? My old name continues to show up in sent emails for a year now. It even shows up when I send an email to an account I've never emailed before, so I know it's not a "their end" contacts problem... I also see when I sign into iTunes program on my PC and sign into my account, that it's still there. But when I "View My Account", there's nowhere to even change a name there. I've tried every trick Google has given me, and even cried on the phone to Apple Support when my old name ended up on my AppleCare when I purchased a new phone after Christmas. I keep getting jump scared by my old name and it needs to stop. It can't be this complicated.

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Name change not updating in mail

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