Air Print - printer is offline

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Level 1

11 points

Air Print - printer is offline

I recently connected my Brother DCP L2540DW printer using Air Print, and love it because I could then print from my iPhone and iPad. However, every time I use my computer, the printer is offline. I have to shut down the printer, unplug it (by crawling under the desk), plug it in, reconnect the printer to the WLAN, put in the password using the up and down buttons (takes about 3 minutes) and then it will work again.

I could not find an updated driver - Brother website said to use Air Print instead.

Is there an easier way?

Mac Studio (2023)

Posted on Jun 26, 2023 08:30 AM

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Answer 1

Top-ranking reply

VikingOSX

Level 10

122,076 points

Jun 26, 2023 08:40 AM in response to Dana Pride2

With the printer powered and networked, remove and re-add the Brother Printer to AirPrint on your Mac. AirPrint will not detect a printer that also has a USB cable connected, or networked as WI-FI over AC circuit adapters.

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Answer 2

Dana Pride2 Author

Level 1

11 points

Jun 26, 2023 08:42 AM in response to VikingOSX

This worked! Much easier than crawling under the desk.

I had already removed the cable but didn't know about removing and then adding the printer. Let's see what happens tomorrow. Thank you.

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Answer 3

Dana Pride2 Author

Level 1

11 points

Jun 28, 2023 09:03 AM in response to VikingOSX

Every time I need to use the printer, I have been removing it and adding it again so it is not "offline." Today, my Mac can't find the printer to re-add it. Once again, I have gone through all the steps. This problem started last week when I updated to Ventura 13.4.1. I never had this problem before.

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Answer 4

Jan 21, 2024 08:36 AM in response to Dana Pride2

Were you able to get it to print from your iPad/iphone? I have similar problem. It will only print if direct connect with USB. But I rarely use my laptop anymore.

I used to have to do the setup wizard every time the printer goes to sleep. But ever since we set our network to have 2.4G, it only recognizes that one and not the 5G. My phone sees the printer, I set it to print and then it loses connection!

Been having this problem for months and ready to just buy a new printer but we print so infrequently!

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Answer 5

Dana Pride2 Author

Level 1

11 points

Jun 26, 2023 08:50 PM in response to Dana Pride2

Well - every time I put the computer to sleep, I have to delete the printer and re-add it. Even after restarting both computer and printer and router. This is since the update to Ventura 13.4.1 last week. Before the update, I had no problems with my printer.

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Answer 6

Jan 21, 2024 08:38 AM in response to VikingOSX

Do you know how to fix it with iPhone/ipad? Mine only sees my 2.4G network but loses connection all the time.

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Air Print - printer is offline

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