No audio on prime Apple TV app

Apple TV using Amazon prime video has no audio.


Posted on Jun 24, 2023 6:04 PM

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Question marked as ⚠️ Top-ranking reply

Posted on Jun 24, 2023 7:08 PM

What is your model Apple TV?

Identify your Apple TV model - Apple Support

Find your Apple TV model number - Apple Support


Update your Apple TV system software to the current version, if not done already. How to update your Apple TV - Apple Support


Try this for any misbehaving app:

  1. Force-quit the app, then relaunch and try again.
  2. If the issue persists, force-quit the app, restart the device, then relaunch and try again.
  3. If the issue still persists, delete the app, re-download and try again.
  4. If the issue still persists, then contact the app developer for further assistance.
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Question marked as ⚠️ Top-ranking reply

Jun 24, 2023 7:08 PM in response to peazer

What is your model Apple TV?

Identify your Apple TV model - Apple Support

Find your Apple TV model number - Apple Support


Update your Apple TV system software to the current version, if not done already. How to update your Apple TV - Apple Support


Try this for any misbehaving app:

  1. Force-quit the app, then relaunch and try again.
  2. If the issue persists, force-quit the app, restart the device, then relaunch and try again.
  3. If the issue still persists, delete the app, re-download and try again.
  4. If the issue still persists, then contact the app developer for further assistance.
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No audio on prime Apple TV app

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