AirPod Pro 2 Battery Display Issue (Battery Widget)

Recently my AirPod Pro 2 have stopped displaying the battery percentage in the widget app on my iPhone and iPad Pro. I currently have an iPad Pro 5th generation and an iPhone 11 Pro Max. I have updated both devices to the latest software update (currently 16.5.1). After updating I disconnected my AirPod Pro from both devices and waited a few minutes before reconnecting. I even removed the battery widget and re-added it.


The battery percentage still is not displaying in the battery widget. Occasionally it will show the percentage for the AirPods, but it stopped completely showing the percentage for the charging case. See images below for examples.


I do understand that if I open the case of the AirPods, I will be able to see a pop up showing the battery percentages. However, for the money I paid for all my Apple devices I should be able to see the battery percentages of both my case and AirPods within my widget.

AirPods Pro (2nd generation)

Posted on Jun 24, 2023 04:13 PM

Reply
2 replies

Jul 2, 2023 01:29 AM in response to TyDollaS1gn

Similar problem here, I have airpods pro 2 and iphone 14 pro both in the latest software.


When not using airpods, it used to show up in the battery widget before IOS 16.3.1, however, it disappeared after updating IOS 16.5.1 rescently.


In my case, I found out that triggered this bug is turning off the screen. No matter manual or auto. 80% of the chance it will happen.


Once I shut down the screen, the next time I turn on the screen, the airpods icon on the battery widget fade out.


Seems that it will disconnect the Ultra wide band with my airpods pro 2, which cause for not showing on the battery widget.


I had call apple support yesterday, said it's normal.


Apple really needs to train their support service more. Admitting bugs that user faced, not lying to customer.


By the way, I had factory reset my airpods pro 2 and iphone 14 pro.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

AirPod Pro 2 Battery Display Issue (Battery Widget)

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.