SCREEN OF IPHONE NOT RESPONSIVE TO TOUCH
MY IPHONE IS FROZEN BUT ON AND THE SCREEN IS NOT RESPONDING
iPhone 7 Plus, iOS 15
User profile for user:
AdvisorMP
User level:
Community Specialist
Thanks for reaching out EIRE2023,
It sounds like your device is frozen and unresponsive. We can help.
Go ahead and try these steps to Force restart iPhone first:
If iPhone isn’t responding, and you can’t turn it off then on, try forcing it to restart.
1. Press and quickly release the volume up button.
2. Press and quickly release the volume down button.
3. Press and hold the side button.
4. When the Apple logo appears, release the side button.
Note: For force restart instructions for iPhone 7, iPhone 6s, or iPhone SE (1st generation)—models that don’t support iOS 16—see the iOS 15 version of this page.
If iPhone doesn’t restart after you try these steps, see the Apple Support article If your iPhone won’t turn on or is frozen. Or if your iPhone isn’t working as expected after you restart it, see the iPhone Support website.
Hope that helps.
Take care.