"This number is registered to you Apple ID, but is not associated with this phone. You can keep using the number for iMessage and FaceTime until it expires."

I recently ported my phone number from carrier T-Mobile to carrier Xfinity on my same phone (14 Pro Max), and I got this text message. Xfinity uses an eSim so I did not have a physical SIM card to change, it was handled electronically. I have no idea what this message means or what I need to do to make sure this number, which I've had for years, is my number for both phone and messages.


I don't know if I need to get support about this with Apple or with Xfinity, or both.


There was one other support inquiry about this but it was regarding an international issue and a physical SIM card. So this is a different situation.

Posted on Jun 23, 2023 7:19 AM

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Posted on Jun 23, 2023 7:23 AM

Go to Settings/Messages/Send & Receive, tap on your Apple ID and log out. Then restart your phone, go back to Settings/Messages and log back in with your Apple ID.

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"This number is registered to you Apple ID, but is not associated with this phone. You can keep using the number for iMessage and FaceTime until it expires."

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