I had an account with iTunes, with many purchases, how do I recover it?

I had an account with iTunes, with many purchases, how do I recover it?


Posted on Jun 20, 2023 06:05 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 21, 2023 05:44 PM

Hi Lookmeover,


Thank you for participating in the Apple Support Communities. We understand you'd like to regain access to your Apple ID account. You can reset your password to regain access to your account by following the steps in this article: If you forgot your Apple ID password - Apple Support.


"Here's how to reset your Apple ID password and regain access to your account.


The fastest and easiest way to reset your password is with your iPhone or other trusted Apple device — one that you're already signed in to with your Apple ID, so that we know that it's yours.

You need a passcode (or password on Mac) set up on your device.


Reset your Apple ID password on your iPhone or other trusted Apple device

  1. Go to Settings.
  2. Tap your name > Password & Security > Change Password.
  3. Follow the onscreen instructions to reset your password.

You can also follow this process on a trusted iPad, iPod touch, or Apple Watch.

To reset your password on your trusted Mac, choose Apple menu  > System Settings (or System Preferences) > Sign in with your Apple ID (or Apple ID). Then click Password & Security, Change Password, and follow the onscreen instructions.


If you have a new Apple device

If you have a new Apple device or an Apple device that you aren't signed in to with your Apple ID, you can select "Forgot password or don't have an Apple ID?" wherever the option appears.

During device setup, you can find the "Forgot password or don't have an Apple ID?" option on the Apple ID sign-in screen.

After setup, you can find the "Forgot password or don't have an Apple ID?" option in Settings:

  • iPhone, iPad, or iPod touch: Go to the Settings app and tap Sign in to your iPhone. Then tap "Forgot password or don't have an Apple ID?" and follow the onscreen instructions.
  • Mac: Choose Apple menu  > System Settings (or System Preferences). Click Sign in with your Apple ID (or Apple ID), then click "Forgot Apple ID or password?" and enter your Apple ID.


Reset your Apple ID password with the Apple Support app on a borrowed device

If you don't have an Apple device but have access to your trusted phone number, you can borrow an Apple device from a friend or family member, or use one at an Apple Store.

  1. Open the Apple Support app on the borrowed Apple device. If needed, you can download the Apple Support app from the App Store.
  2. Scroll down to Support Tools, then tap Reset Password.
  3. Tap "A different Apple ID."
  4. Enter your Apple ID, tap Next, and follow the onscreen instructions to reset your password.

Any information that you enter will not be stored on the device.


Reset your Apple ID password on the web

If you don't have a trusted device, you can reset your password on the web — but the process might take a little longer.

When possible, the web process redirects you to a trusted device. If you'll have access to one of your trusted devices soon, it might be faster and easier to reset your password then.

Reset your password at iforgot.apple.com"


If that's not working, you may need to go through the account recovery process as explained here: How to use account recovery when you can’t reset your Apple ID password - Apple Support.


We hope this helps.


Take care.



1 reply
Question marked as Top-ranking reply

Jun 21, 2023 05:44 PM in response to Lookmeover

Hi Lookmeover,


Thank you for participating in the Apple Support Communities. We understand you'd like to regain access to your Apple ID account. You can reset your password to regain access to your account by following the steps in this article: If you forgot your Apple ID password - Apple Support.


"Here's how to reset your Apple ID password and regain access to your account.


The fastest and easiest way to reset your password is with your iPhone or other trusted Apple device — one that you're already signed in to with your Apple ID, so that we know that it's yours.

You need a passcode (or password on Mac) set up on your device.


Reset your Apple ID password on your iPhone or other trusted Apple device

  1. Go to Settings.
  2. Tap your name > Password & Security > Change Password.
  3. Follow the onscreen instructions to reset your password.

You can also follow this process on a trusted iPad, iPod touch, or Apple Watch.

To reset your password on your trusted Mac, choose Apple menu  > System Settings (or System Preferences) > Sign in with your Apple ID (or Apple ID). Then click Password & Security, Change Password, and follow the onscreen instructions.


If you have a new Apple device

If you have a new Apple device or an Apple device that you aren't signed in to with your Apple ID, you can select "Forgot password or don't have an Apple ID?" wherever the option appears.

During device setup, you can find the "Forgot password or don't have an Apple ID?" option on the Apple ID sign-in screen.

After setup, you can find the "Forgot password or don't have an Apple ID?" option in Settings:

  • iPhone, iPad, or iPod touch: Go to the Settings app and tap Sign in to your iPhone. Then tap "Forgot password or don't have an Apple ID?" and follow the onscreen instructions.
  • Mac: Choose Apple menu  > System Settings (or System Preferences). Click Sign in with your Apple ID (or Apple ID), then click "Forgot Apple ID or password?" and enter your Apple ID.


Reset your Apple ID password with the Apple Support app on a borrowed device

If you don't have an Apple device but have access to your trusted phone number, you can borrow an Apple device from a friend or family member, or use one at an Apple Store.

  1. Open the Apple Support app on the borrowed Apple device. If needed, you can download the Apple Support app from the App Store.
  2. Scroll down to Support Tools, then tap Reset Password.
  3. Tap "A different Apple ID."
  4. Enter your Apple ID, tap Next, and follow the onscreen instructions to reset your password.

Any information that you enter will not be stored on the device.


Reset your Apple ID password on the web

If you don't have a trusted device, you can reset your password on the web — but the process might take a little longer.

When possible, the web process redirects you to a trusted device. If you'll have access to one of your trusted devices soon, it might be faster and easier to reset your password then.

Reset your password at iforgot.apple.com"


If that's not working, you may need to go through the account recovery process as explained here: How to use account recovery when you can’t reset your Apple ID password - Apple Support.


We hope this helps.


Take care.



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I had an account with iTunes, with many purchases, how do I recover it?

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