How can I get the Face ID

This is generally a hardware issue. If the unit's on an OS version older than 16.5, you might be able to fix it by updating it from a computer or the Software Update function in Settings; otherwise, contact Apple Support.

(240827)

olawale179 wrote:

Just to get the Face ID

Can we assume you have already solved your tech support issue by merely posting the text above? If so, well done.