New Ultra watch doesn't record open swim distance

Thanks for reaching out Rockstar_310,

It sounds like you're trying to track the distance when you're swimming. We can help.

A great resource you can check out is Workout types on Apple Watch, which says the following:

Swimming

With Apple Watch Series 2 or later, you can choose Pool Swim or Open Water Swim.* When the workout starts, the screen automatically locks to prevent accidental taps from water droplets. Learn how to swim with your Apple Watch and view your workout history, including auto sets and splits.

Here's how your Apple Watch measures each workout: 

* Pool Swim: When you start a workout, be sure to accurately set the pool length to help your Apple Watch measure laps and distance. GPS isn't used during a Pool Swim, and water might prevent a heart-rate measurement, but calories, laps, and distance will still be tracked using the built-in accelerometer.

* Open Water Swim: GPS will only provide distance when you do a freestyle stroke. Water might prevent a heart-rate measurement, but calories will still be tracked using the built-in accelerometer.

Hope that helps.

Take care.

I know I am late to this thread but I was experiencing the same problem until I discovered Swim.com app it tracks your open water swim and is connected to the activities app so you don’t lose any data.

Hey there Rockstar_310, 

At this point, you'll want to contact Apple Support for assistance.  

Have a good one!