Frozen screen and camera icon grey
woke up phone screen not responding it’s frozen have tried the up down power button so many times and still nothing
User profile for user:
Brittany1416
User level:
Community Specialist
Hello SaRenit,
If your iPhone isn't responding as expected, please check out this link, which has some suggestions that may help correct that issue: If your iPhone won't turn on or is frozen
If your screen is black or frozen
Follow the steps for your device.
On your iPhone 8 or later, including iPhone SE (2nd and 3rd generation)
1. Press and quickly release the volume up button.
2. Press and quickly release the volume down button.
3. Press and hold the side button until you see the Apple logo.
4. If your phone doesn't turn on, follow these steps to check your hardware and charge your phone. You might need to charge for up to an hour.
5. If your phone still doesn't turn on, contact Apple Support.
On your iPhone 7 or iPhone 7 Plus
1. Press and hold both the side button and the volume down button until you see the Apple logo.
2. If your phone doesn't turn on, follow these steps to check your hardware and charge your phone. You might need to charge for up to an hour.
3. If your phone still doesn't turn on, contact Apple Support.
On your iPhone 6s and earlier, including iPhone SE (1st generation)
1. Press and hold both the Home button and the side button or the top button until you see the Apple logo.
2. If your phone doesn't turn on, follow these steps to check your hardware and charge your phone. You might need to charge for up to an hour.
3. If your phone still doesn't turn on, contact Apple Support.
If the camera on your device isn't working, please check out this link as well, which has some suggestions that can help resolve some camera issues: If the camera or flash on your iPhone, iPad, or iPod touch isn't working
Thanks!