Changing payment method is bugged: Telling me there is an active subscription, while all subscriptions are inactive

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Level 1

4 points

Changing payment method is bugged: Telling me there is an active subscription, while all subscriptions are inactive

I expect to be able to change the payment method: Bancontact. But each time I click to remove the payment method it reads: "There is an active subscription on this account that requires at least one payment on file".

All my subscriptions are clearly inactive and expired.

Solutions I tried but did not work.

1) Changing country in the Apple store, yet it is not possible: "You have a store credit balance, you must spend your balance before you can change stores." (So I need to find a way to spend the 0,33 Euro?)

2) Reset Iphone settings.

iPhone 8

Posted on Jun 17, 2023 3:12 AM

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Answer 1

Top-ranking reply

Raicya

Level 10

208,965 points

Jun 17, 2023 3:39 AM in response to Way2calm

Way2calm wrote:

Solutions I tried but did not work.

1) Changing country in the Apple store, yet it is not possible: "You have a store credit balance, you must spend your balance before you can change stores." (So I need to find a way to spend the 0,33 Euro?)

If your balance is less than the cost of a single item, contact Apple Support directly, they will help you clear your Apple Account balance, click -> Get Support

Fill in the field >Tell us what's happening<

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