Frozen screen

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GaldoD Author

Level 1

6 points

Frozen screen

My iPhone X screen stopped responding, is totally frozen.

I can't slide, or click from anywhere in the screen.

I tried DFU mode, connected it to iTunes and upgraded the software, but when I tried again to open it, it didn't work.

The prompt keeps on telling me to restore but I don't wanna do that because I'm afraid I'm gonna lose everything.

Some people have told me to replace the screen, others said that it's a kind of glitch or issue from that particular model, I just dunno what to do at this point.

This is my 2nd phone, not my main phone, but I still need it to come back to life, what can I do?

iPhone X

Posted on Jun 16, 2023 03:49 PM

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Answer 1

Top-ranking reply

sberman

Level 10

271,474 points

Jun 16, 2023 04:02 PM in response to GaldoD

GaldoD wrote:

The prompt keeps on telling me to restore but I don't wanna do that because I'm afraid I'm gonna lose everything.

Yes, you have no choice but to lose everything. Backups must occur before catastrophes. After a catastrophe it’s too late.

Try this. It’s very unlikely, but maybe you’ll get lucky.

If your iPhone won't turn on or is frozen - Apple Support

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Answer 2

sberman

Level 10

271,474 points

Jun 16, 2023 05:19 PM in response to GaldoD

GaldoD wrote:

the thing is that I did have a back up, but I can’t find that either.

Was it in iCloud? If so, try to restore it. See the article below.

Was it on a computer? If so, this article should help you locate it.

Restore your iPhone, iPad, or iPod touch from a backup - Apple Support

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Answer 3

GaldoD Author

Level 1

6 points

Jun 18, 2023 03:56 PM in response to sberman

Thank you sberman, I did try that, and DFU mode, and I did the update while connected to the computer, but nothing worked.

The weird thing is that the screen is not black, I can actually see the wallpaper with the time, the slider, date, and everything else on the screen working perfectly fine up until I start trying to swipe/slide.

I've tried to look for DIY solutions on youtube and many describe some problems with the actual screen and suggest that it should be changed.

Anyway, I'll see what I can do.

Thanks

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Answer 4

GaldoD Author

Level 1

6 points

Jun 16, 2023 04:56 PM in response to sberman

You are right, the thing is that I did have a back up, but I can’t find that either.

I think that the option of changing the screen seems to be the thing to do.

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Frozen screen

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