Password won't work on new MacMini.

Question

Password won't work on new MacMini.

My MacMini has been working fine for the first two weeks since it arrived. Last week it refused the password. I tried resetting my Apple password but then I found out it was independent. No variation of the password works. Last night it locked me out. This morning, it does nothing---no lockout, no reset password option. All I have is the bottom three buttons--sign out, restart, sleep. I don't get any prompt to reset. Actually, I don't get any response at all. There were two options I found online to restore, using different prompts according to the type of chip you have. One worked last night to restart the computer, but it did nothing to fix the problem. I suppose I could fix it if I just got a "change password"prompt.

Thanks. Kenneth

Mac mini

Posted on Jun 13, 2023 06:11 AM

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Answer 1

Top-ranking reply

AVoiceThatSuits Author

Level 1

10 points

Jun 23, 2023 09:21 AM in response to WinsC1

Thank you. for anyone experiencing my problem,

remember first of all that you Apple ID password and the computer password are not necessarily the same.

Go to the second article and follow the steps in

Use the Reset Password assistant

Basically, shut down, hold the power button until the "options" icon appears (it's quite big.)

Then in the upper left choose utilities -> terminal -> enter "resetpassword" as one word.

A screen for deactivating and reactivating your computer will appear. Follow the prompts.

Some will ask for you Apple ID password. Mine just deactivated and asked me for my new computer password.

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Answer 2

1ssmith

Community Specialist

Jun 23, 2023 11:00 AM in response to AVoiceThatSuits

Hi AVoiceThatSuits,

You mentioned finding a workaround by resetting the user account password on your Mac. That's great alternative if it works for you. If you run into any other issues, the community would love to assist. Just create a new thread and provide additional details.

Have a great day.

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Answer 3

WinsC1

Community Specialist

Jun 14, 2023 02:41 PM in response to AVoiceThatSuits

Hey AVoiceThatSuits,

It sounds like the issue may be with the login password for your Mac's user account. If that's the case, you'll want to try the steps in this article to reset it: If you forgot your Mac login password

If those steps don't help you to resolve the issue, we'd then recommend reviewing this article for additional steps you can try: If you can't reset your Mac login password

Thanks!

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Password won't work on new MacMini.

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