iMac crashing using Adobe Lightroom - Adobe says is driver or hardware issue

Question

iMac crashing using Adobe Lightroom - Adobe says is driver or hardware issue

What: When using Lightroom CC -the “Enhance…” feature- the computer SOMETIMES crashes and reboots.

There is NO dialog box, the screen goes black, and the computer reboots. The computer shows NO signs of issues otherwise.

Issue: The images that crash Lightroom CC “Enhance…” have very flat areas (background sky). They will reliably crash the computer when the enhance function is selected. The enhance takes a significant amount of time (longer than it usually does by at least 3x, then the computer reboots. If the same image has noise added to the sky background, the enhance function runs as expected.

I have contacted Adobe, and they say: “That is likely a hardware issue or a system-level driver issue. I would recommend contacting Apple for assistance with reviewing any logging you have enabled."

Anecdotal: I did not have crashes prior to upgrading to Ventura 13.4, but I might not have enhanced any images with a very low noise background.

Can you help me with a path forward?

Details:

Lightroom CC 6.3.1

iMac 2019 27-inch Retina 5K

32 GB 2667 MHz DDR4

macOS Ventura 13.4 (22F66)

3.6 GHz 8-Core Intel Core i9

Radeon Pro Vega 48 8 GB

Serial Number: C02YF04TJV40

Hardware Overview:

Model Name: iMac

Model Identifier: iMac19,1

Processor Name: 8-Core Intel Core i9

Processor Speed: 3.6 GHz

Number of Processors: 1

Total Number of Cores: 8

L2 Cache (per Core): 256 KB

L3 Cache: 16 MB

Hyper-Threading Technology: Enabled

Memory: 32 GB

System Firmware Version: 1968.120.12.0.0

OS Loader Version: 577~170

SMC Version (system): 2.46f12

Serial Number (system): C02YF04TJV40

Hardware UUID: 2A170458-8807-5DED-AC52-6CB6CE01EBF5

Provisioning UDID: 2A170458-8807-5DED-AC52-6CB6CE01EBF5

Radeon Pro Vega 48:

Chipset Model: Radeon Pro Vega 48

Type: GPU

Bus: PCIe

PCIe Lane Width: x16

VRAM (Total): 8 GB

Vendor: AMD (0x1002)

Device ID: 0x6869

Revision ID: 0x0000

ROM Revision: 113-D0650E-072

VBIOS Version: 113-D05001A1XG-011

Option ROM Version: 113-D05001A1XG-011

EFI Driver Version: 01.01.072

Metal Support: Metal 3

Displays:

iMac:

Display Type: Built-In Retina LCD

Resolution: Retina 5K (5120 x 2880)

Framebuffer Depth: 30-Bit Color (ARGB2101010)

Main Display: Yes

Mirror: Off

Online: Yes

Automatically Adjust Brightness: Yes

Connection Type: Internal

iMac (2017 – 2020)

Posted on Jun 12, 2023 6:06 PM

Reply

Answer 1

ASTRO24

Community Specialist

Jun 14, 2023 10:17 AM in response to Alohaphotostyle

Hi Alohaphotostyle,

Thanks for posting in Apple Support Communities.

We understand that your Mac restarts when you use Lightroom. If you have checked for updates, removed and reinstalled, the app, it would be best to run Apple Diagnostics on your Mac to rule out any hardware issues.

Prepare your Mac

1. If you're able to install the latest macOS updates, do so before continuing.

2. Shut down your Mac.

3. Disconnect all external devices except keyboard, mouse, display, Ethernet connection (if applicable), and connection to AC power.

4. Make sure that your Mac is on a hard, flat, stable surface with good ventilation.

Start Apple Diagnostics

Determine whether you're using a Mac with Apple silicon, then follow the appropriate steps:

Apple silicon

1. Press and hold the power button on your Mac. (Every Mac has a power button. On laptop computers that have Touch ID, press and hold Touch ID.)

2. As you continue to hold the power button, your Mac turns on and loads startup options. When you see Options, release the power button.

3. Press and hold Command (⌘)-D on your keyboard.

4.

Intel processor

1. Turn on your Mac, then immediately press and hold the D key on your keyboard as your Mac starts up.

2. Release when you see a progress bar or you're asked to choose a language.

If using the D key doesn't work, press and hold Option (⌥)-D at startup instead. If neither method works, review the guidelines for using key combinations at startup.

You may be asked to choose a language and make sure that you have an active network connection. You can use the Wi-Fi menu in the upper-right corner of your screen to choose a Wi-Fi network.

These steps can be found in Use Apple Diagnostics to test your Mac - Apple Support.

If an app on your Mac stops responding, closes unexpectedly, or won’t open - Apple Support

Regards.

Reply

Answer 2

Jun 15, 2023 9:30 PM in response to ASTRO24

If your Mac passes Apple Hardware Diagnostics, you might want to try some of the things Adobe suggests in this support document:

Adobe – Troubleshoot graphics processor (GPU) and graphics driver issues | Lightroom Classic

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

If you can narrow down the circumstances under which the problem occurs, that might help you describe the problem more completely to Adobe Support and/or Apple Support.

Reply

Answer 3

ku4hx

Level 7

23,688 points

Jun 16, 2023 4:58 AM in response to Alohaphotostyle

Without regard to finger pointing, it's always the developer's responsibility to make their product work with Apple's OS. Not the other way around.

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iMac crashing using Adobe Lightroom - Adobe says is driver or hardware issue

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