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it won’t let my cellular data turn on.

it won’t let my cellular data turn on.

Posted on Jun 11, 2023 1:44 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 11, 2023 1:48 PM

First, go to Settings/Screen Time/Content & Privacy Restrictions/Cellular Data Changes and see if it says Allow, and change it if it doesn’t.


Next, read and follow the guidance in the Related Article at the top of this page→If you see a Cellular, Ultra Wideband, or Apple Pay Issue message after an iOS update or restart


If that doesn’t resolve the problem go to Settings/General/About and look at Modem Firmware. Is the entry blank? If it is you need to reinstall it by restoring the phone to factory settings, then restoring a backup. Back up the phone first, of course:

  1. How to back up your iPhone, iPad, and iPod touch - Apple Support
  2. Restore your iPhone, iPad, or iPod to factory settings - Apple Support - follow the instructions to restore using your computer, do not using Settings/General/Reset (which is not included in those instructions)
  3. Restore your iPhone, iPad, or iPod touch from a backup - Apple Support


If the modem firmware DOES have a value you may have a hardware problem. The first step is what I just posted, but after that you need to contact Apple support using the Get Support link at the top of this page.

2 replies
Question marked as Top-ranking reply

Jun 11, 2023 1:48 PM in response to saylor178

First, go to Settings/Screen Time/Content & Privacy Restrictions/Cellular Data Changes and see if it says Allow, and change it if it doesn’t.


Next, read and follow the guidance in the Related Article at the top of this page→If you see a Cellular, Ultra Wideband, or Apple Pay Issue message after an iOS update or restart


If that doesn’t resolve the problem go to Settings/General/About and look at Modem Firmware. Is the entry blank? If it is you need to reinstall it by restoring the phone to factory settings, then restoring a backup. Back up the phone first, of course:

  1. How to back up your iPhone, iPad, and iPod touch - Apple Support
  2. Restore your iPhone, iPad, or iPod to factory settings - Apple Support - follow the instructions to restore using your computer, do not using Settings/General/Reset (which is not included in those instructions)
  3. Restore your iPhone, iPad, or iPod touch from a backup - Apple Support


If the modem firmware DOES have a value you may have a hardware problem. The first step is what I just posted, but after that you need to contact Apple support using the Get Support link at the top of this page.

it won’t let my cellular data turn on.

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