Try Again Unable to read this fingerprint. Try again using a different finger.

Hello!


When I was trying to set up Touch ID on my iPad, I get the following error message that states: Try Again


Unable to read this fingerprint. Try again using a different finger.


what should you do?

iPad mini (5th generation)

Posted on Jun 8, 2023 8:05 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 8, 2023 11:24 AM

Start here >>>


Some users just have difficulty using TouchID. The causes for of TouchID being unreliable for some users - and not others - are many. Whilst not an exhaustive list, possibilities include:


  • Very high humidity (“sweaty” fingers)
  • Very low humidity (excessively dry skin)
  • Poor fingerprint ridge-detail (excessive hand washing - or exposure to abrasive material, damaging fingerprint detail)
  • Physical injury (cuts or splits to the fingertip)


If you have naturally dry skin, try using a “light” (non greasy) and easily absorbed skin moisturiser.


2 replies
Question marked as Top-ranking reply

Jun 8, 2023 11:24 AM in response to AnthonyPasscodeAccount

Start here >>>


Some users just have difficulty using TouchID. The causes for of TouchID being unreliable for some users - and not others - are many. Whilst not an exhaustive list, possibilities include:


  • Very high humidity (“sweaty” fingers)
  • Very low humidity (excessively dry skin)
  • Poor fingerprint ridge-detail (excessive hand washing - or exposure to abrasive material, damaging fingerprint detail)
  • Physical injury (cuts or splits to the fingertip)


If you have naturally dry skin, try using a “light” (non greasy) and easily absorbed skin moisturiser.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Try Again Unable to read this fingerprint. Try again using a different finger.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.