Unable to print directly to Brother Printer DCP-T420w

I have a Brother Printer DCP-T420w and running Microsoft 365 on a Macbook with Mac OS 13. I can only print to the DCP-T420w using the Brother iPrint&Scan App which only allows me to print JPEG and PDF files.

I can’t print anything from MS Word, Excel or Powerpoint. Is there a solution for this?


MacBook Pro (M1, 2020)

Posted on Jun 7, 2023 4:21 AM

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Posted on Jun 7, 2023 5:13 AM

Two things come to mind. Make sure you have updated to the most recent version of Ventura 13.4. Also, I notice that Brother has updated their firmware for this printer. Have you updated that as well as insuring your drivers are up to date?


https://support.brother.com/g/b/downloadlist.aspx?c=as_ot&lang=en&prod=dcpt420w_all&os=10077


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Question marked as Top-ranking reply

Jun 7, 2023 5:13 AM in response to EHM1

Two things come to mind. Make sure you have updated to the most recent version of Ventura 13.4. Also, I notice that Brother has updated their firmware for this printer. Have you updated that as well as insuring your drivers are up to date?


https://support.brother.com/g/b/downloadlist.aspx?c=as_ot&lang=en&prod=dcpt420w_all&os=10077


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Unable to print directly to Brother Printer DCP-T420w

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