User profile for user: Jinil2017
Jinil2017 Author
User level: Level 1
13 points

Apple TV 4K won’t download apps

My Apple TV 4K, newest version, won’t download apps. All software is updated, I’ve reset the box, all loaded apps work perfectly fine but new apps won’t download.

Apple TV 4K (3rd generation)

Posted on Jun 5, 2023 3:55 PM

Reply
Question marked as ⚠️ Top-ranking reply
User profile for user: Jinil2017
Jinil2017 Author
User level: Level 1
13 points

Posted on Jun 6, 2023 11:09 AM

The small cloud icon appears with the down arrow inside, I click on it and the small half circle just spins in a continuous loop. The same thing happens with any new app I try to download. I’m on wi-fi and everything is good there. I can download apps on my IPad and laptop without any issues.

View in context

Similar questions

6 replies
Sort By: 
Question marked as ⚠️ Top-ranking reply
User profile for user: Jinil2017
Jinil2017 Author
User level: Level 1
13 points

Jun 6, 2023 11:09 AM in response to Phil0124

The small cloud icon appears with the down arrow inside, I click on it and the small half circle just spins in a continuous loop. The same thing happens with any new app I try to download. I’m on wi-fi and everything is good there. I can download apps on my IPad and laptop without any issues.

Reply
User profile for user: Jinil2017
Jinil2017 Author
User level: Level 1
13 points

Jun 6, 2023 1:52 PM in response to Phil0124

Thanks Phil0124, but that was the first thing I did, then reset the box, then tried other apps to make sure it wasn’t just one app causing problems. Then I uninstalled HBO Max, which worked fine until replaced by the new Max app, and then attempted to install the new Max app to no avail.

Reply
User profile for user: Phil0124
Phil0124
User level: Level 10
211,979 points

Jun 6, 2023 3:35 PM in response to Jinil2017

That sounds like a connection issue on Apple's store side. Other than wait a few days and see if it gets resolved, the only other option is to take the Apple TV to friend's relative's house and test it on their Wi-Fi.


If it works take it back to your house and see if it stops working, if it does, then there may be a configuration issue on your network but I doubt it if everything else works fine.


If all else fails, a trip to the Apple Store to get it checked out, may be the last option.

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple TV 4K won’t download apps

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up