Why is my face recognition not working

I just got a notification that my face recognition is not working. I use this feature all the time. WTH?

Posted on Jun 5, 2023 5:05 AM

Reply
Question marked as ⚠️ Top-ranking reply

Posted on Jun 5, 2023 5:15 AM

Hello,


Apple has several documents helping you with Face ID.


This document is specific to seeing a 'disabled' Face ID alert, and explains what to do when you see that notice. --> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support


If you don't see a 'disabled' message but do have general issues with Face ID not working properly, explore the list of things to try in this document: If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If the first 8 don't solve the issue then use #9, contact Apple.


1 reply
Sort By: 
Question marked as ⚠️ Top-ranking reply

Jun 5, 2023 5:15 AM in response to CuriousAquarius

Hello,


Apple has several documents helping you with Face ID.


This document is specific to seeing a 'disabled' Face ID alert, and explains what to do when you see that notice. --> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support


If you don't see a 'disabled' message but do have general issues with Face ID not working properly, explore the list of things to try in this document: If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If the first 8 don't solve the issue then use #9, contact Apple.


Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Why is my face recognition not working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.