Phone case replacement

I need my 2 most recent phone case purchased replaced due to sudden damage.

Posted on Jun 2, 2023 11:20 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 2, 2023 02:25 PM

Did you purchase these cases directly from Apple or an Apple Authorized Reseller? If so, and you did you within the last 14 days, you should be able to return them for either a full refund or replacement. If after that timeframe, they would need to be examined by an Apple Technician to determine if they have a manufacturing defect. Otherwise, you can certainly replace them at your cost.

3 replies
Question marked as Top-ranking reply

Jun 2, 2023 02:25 PM in response to dedaa17

Did you purchase these cases directly from Apple or an Apple Authorized Reseller? If so, and you did you within the last 14 days, you should be able to return them for either a full refund or replacement. If after that timeframe, they would need to be examined by an Apple Technician to determine if they have a manufacturing defect. Otherwise, you can certainly replace them at your cost.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Phone case replacement

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.