I've been using my Macbook to watch Netflix and all of a sudden the screen froze, went black and now I cant start it up normally ..... my screen now looks like this
its a December 2017 13inch model
can anyone help please ?
MacBook Pro 13″, macOS 10.14
next time you restart, hold Shift key at startup to invoke safe mode. safe mode takes defaults for many settings, and does not allow most third-party add-ons to load automatically.
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Returning to that same screen with menubar but nothing else suggests you may have automatically re-opened all old windows and navigated to the same black Netflix window that refused to show video before. Another alternative is to use Command-Option-Escape to get the force-quit windows, and select Nextflix and force quit.
Hello Grant, sorry for the late reply, I tried all this with no results unfortunately. ended up chatting to Apple and have it booked in with an engineer to look at it tonight, so fingers crossed they can do it cheaply lol
thanks for all your help :-) I will let you know how I get on
Reset the System Management Controller in your 2017 Intel Mac without T2 chip.
Reset the SMC of your Mac - Apple Support
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Press and hold the power button for a quarter minute. Your Mac will do an emergency power-down.
What happens on next Startup will be far more revealing than what is happening now.
HI thanks for the reply, we have tried that and when starting up the same as before, so no different I'm afraid ... any ideas ?
HI there, just tried this and same again with the screen, it seems we can log in and things are working as I can hear the sound, just cant see anything other then what is on this photo ....
Restart in safe mode.
how do I do that ?
see my post above that crossed in time with yours.
I have a black screen on my macbook pro ... cant start it to a normal screen for some reason ... can anyone help ??
