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hello, good morning sir, my phone is stucked with apple logo on it, i dont want to shut it down or to lose my data on the phone because i forget to do the backup, and my phone is iphone 6s.
thanks.
[Re-Titled by Moderator]
Earlier iPhone models
Two basic troubleshooting steps to perform (test after each attempt):
A) Try a "forced" restart of your device using these instructions: Force restart iPhone
B) If you can, check your battery status in Settings>Battery>Battery Health & Charging>Maximum capacity. If it is close to 83-80%, have it replaced as soon as possible, since it might have unpredictable behavior.
If the issue still persists, it might be a hardware internal component failure, and I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> https://locate.apple.com/choose-country-region . After checking it out, they'll give you all the available options.
Regards
Giulio
(*) You can do it:
Two basic troubleshooting steps to perform (test after each attempt):
A) Try a "forced" restart of your device using these instructions: Force restart iPhone
B) If you can, check your battery status in Settings>Battery>Battery Health & Charging>Maximum capacity. If it is close to 83-80%, have it replaced as soon as possible, since it might have unpredictable behavior.
If the issue still persists, it might be a hardware internal component failure, and I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> https://locate.apple.com/choose-country-region . After checking it out, they'll give you all the available options.
Regards
Giulio
(*) You can do it:
Hello,
Start here (you should not lose any data):
If your iPhone, iPad, or iPod touch won‘t turn on or is frozen
Good luck.
My iPhone is stuck with Apple logo on it
