User profile for user: Chewed Apple
Chewed Apple Author
User level: Level 1
11 points

550 5.7.0 From address is not one of your addresses

Situation: Apple+ subscription, using custom domain for emails, using outlook on windows to send/receive those emails via icloud.com.


Sending emails works using the default email address that i set up for the custom domain (say, name@domain.zip).


When i try to respond to an incoming email (or send an email out) using another email address (say, another.name@domain.zip), i get: "550 5.7.0 From address is not one of your addresses".


What settings to change (and where) to enable sending from *@domain.zip?


(hint: this outlook functionality works well on other email service providers)

Posted on May 29, 2023 07:05 PM

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7 replies
User profile for user: Bill_T1
Bill_T1
User level: Community Specialist

May 30, 2023 02:56 PM in response to Chewed Apple

Hi Chewed Apple,


Per the support article Personalize iCloud Mail with a custom email domain and share with others:


"If you already have email addresses at a domain, you can configure them and assign them to others during setup. Otherwise, everyone can create email addresses later. Each person can have up to three active email addresses per domain...


Because your custom email domain uses iCloud Mail, it works in the same way. When you configure or create a new address, you can automatically send and receive email from that address in Mail anywhere you have iCloud Mail turned on, including your iPhone, iPad, iPod touch, and Mac. You can also access your mail in Outlook on a Windows computer and in a web browser at iCloud.com."


It's not clear if you're attempting to send email from a created address or not. If not, try establishing that address as one of the three active addresses and try again.


If it is already established and working to send and receive messages directly, contact Apple Support to investigate this behavior further.


Regards.

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User profile for user: Jeff_W.
Jeff_W.
User level: Community Specialist

Jun 1, 2023 02:49 PM in response to Chewed Apple


Hello Chewed Apple,


Due to the interaction with Microsoft, Outlook, and third-party retailers, they may not be as compatible with the new Apple features.


You can manage the options you use to manage your choices on an iPhone:


Create and manage Hide My Email addresses in Settings on iPhone - Apple Support


Or these options with iCloud.com:


Create unique, random email addresses with Hide My Email and iCloud+ - Apple Support


"Mail sent to your random addresses gets forwarded to your personal email account: your iCloud Mail address or any email address associated with your Apple ID. When you reply to a message, your personal email address remains private. The message appears as if it was sent from the Hide My Email address.

You can create as many addresses as you need. You can add a label or note to an address to help you remember how you’ve used it, and you can also deactivate or delete addresses you no longer use."


Otherwise, you need to ask Microsoft on the best path to use this with their applications:


How to contact an app developer - Apple Support


Contact Apple Support for more questions:


Get Support


Thanks.

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User profile for user: ASTRO24
ASTRO24
User level: Community Specialist

Jun 1, 2023 03:36 PM in response to Chewed Apple

Hi Chewed Apple,


When you created the variation of your default email address, did you follow the steps in Set up an existing domain with iCloud Mail - Apple Support.


* CNAME records point traffic to the same IP address when you have different variations of the same domain name. 


Before changing your domain records, enter the email addresses you already use with this domain name.
Once you set up your domain with iCloud Mail, you can create any new email addresses that you want to use.



Regards.


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User profile for user: Chewed Apple
Chewed Apple Author
User level: Level 1
11 points

Jun 1, 2023 02:39 PM in response to Bill_T1

Hi Bill_T1,


Thank you for the response.


"It's not clear if you're attempting to send email from a created address or not":

No, that email doesn't exist (and does not need to exist in other email service providers' case that i've used so far).


"If not, try establishing that address as one of the three active addresses and try again.":

That is the whole point: i do not want to manually create addresses per each merchant that yearns for my email address (say, apple@domain.zip) - that's what the so-called "catchall" is for (and works well for incoming emails also in icloud).


Unfortunately there are some merchants that are incapable of handling incoming correspondence from other, but only from the address i gave them (signed up for some "service") - and in that a case i need to be able to respond to them from the email address that they know / associate with me (like apple@domain.zip).


Due to such merchants i (unfortunately) do need to be able to send emails from addresses that i wont need for any other purposes and do not want to manually create case-by-case.


Regards.

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User profile for user: Chewed Apple
Chewed Apple Author
User level: Level 1
11 points

Jun 1, 2023 03:06 PM in response to Jeff_W.

Hi Jeff_W,


Thank you for the response.


Yes, i am aware of the "hide my email" options that apple provides.


No, that is not the functionality i'm after, because i'd have to create each of those "random" addresses per provider using apple's tools.


I do not intend to change the way i've used internet for the past 25+ years: when asked to provide an email address, the requestor gets an address that would be delivered to my catchall domain - i do not need to change anything in the conf or "create" an address.


Only once i need to send a an email or response to an occasional weird merchant that insists on receiving email from an address they know, will i set the "sender" address to their-specific email (like apple@domain.zip) and send that one email without changing any config or having to had to create that address at apple's system somewhere.


Therefore back to my original question: what settings to change (and where) to enable sending from *@domain.zip?

If that is impossible, i'll take that as an answer and use other than iCloud+ for my emails :).


PS. a great side-effect of this MO is, that i'm able to track which merchant has leaked email addresses and where those leaks have ended up at.

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550 5.7.0 From address is not one of your addresses

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