Which terms are applies @apple care?

Bought Beats Studio3 Wireless and have apple care, terms at amazon say you get a replacement with apple, product that is new or equivalent to new in performance and reliability.

I send in blue headphones and got back black with a visible scratch on the handband. Apple says black is fine as in their terms exchange is mentioned to another color as well, but if I understand right amazon terms do not tell.

I really do not like the color and I am not happy to get a product with such a visible scratch.


Beats

Posted on May 26, 2023 8:16 AM

Reply
Question marked as Top-ranking reply

Posted on May 26, 2023 8:29 AM

Hello,

You can find the full terms and conditions for AppleCare+ here: Legal - AppleCare+ - Apple.


If you need to contact Apple Support about the quality of your replacement product, you can do so here: https://getsupport.apple.com/


Thanks for reaching out!

-Drake


Similar questions

1 reply
Sort By: 
Question marked as Top-ranking reply

May 26, 2023 8:29 AM in response to sieberev

Hello,

You can find the full terms and conditions for AppleCare+ here: Legal - AppleCare+ - Apple.


If you need to contact Apple Support about the quality of your replacement product, you can do so here: https://getsupport.apple.com/


Thanks for reaching out!

-Drake


Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Which terms are applies @apple care?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.