Bluetooth not working on new iPhone

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Bluetooth not working on new iPhone

New iPhone 14 pro will not connect to any previous devices. Tried all the usual fixes including resetting retention settings. Is this a known issue?

iPhone 14 Pro

Posted on May 25, 2023 11:23 AM

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Answer 1

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Asacks12 Author

Level 1

4 points

May 26, 2023 5:37 AM in response to KiltedTim

Turns out the issue is with devices that have their own apps. Since the new iPhone has the same name as the old one, yet is a new phone, it won't discover anything in its memory.

The solution is to uninstall the app (say for headphones) or delete the phone from the memory (for my car) and then re-install / re-connect.

Thanks!

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Answer 2

Axel Foley

Level 10

150,930 points

May 25, 2023 11:35 AM in response to Asacks12

NO it is not a known issue. You have stated that you have tried the “usual fixes” and I, therefore, recommend that you take advantage of the Apple 1YR Limited Warranty that should still be in effect on your iPhone 14 Pro. Please contact 👉 Official Apple Support OR you can always get your iPhone examined at the Apple Store 👉 Genius Bar Reservation and Apple Support Options or at an Authorized Service Center for further diagnosis and a resolution.

Axel F.

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Answer 3

Asacks12 Author

Level 1

4 points

May 25, 2023 1:42 PM in response to KiltedTim

They are and I’ve tried headphones, car and nothing connects or is even discoverable. Thanks.

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Answer 4

KiltedTim

Level 10

222,078 points

May 25, 2023 11:34 AM in response to Asacks12

No. Are you sure the device you want to pair with is in discoverable mode?

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Answer 5

KiltedTim

Level 10

222,078 points

May 25, 2023 4:24 PM in response to Asacks12

You have to put the device you want to connect to into discoverable (pairing) mode. it doesn't just happen by itself. Check the manuals for the devices you want to pair with.

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Bluetooth not working on new iPhone

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