Can’t hear a phone call through Bluetooth headphone

I frequently use a Bluetooth headphone with my iPhone XS to

take phone calls. Today this feature suddenly stopped working. I can hear

myself texting, YouTube videos, and other apps through my headphones, and

others can hear my talking, but I cannot hear them. I used same Bluetooth devise other phone, It's working. Phone has been reset settings, it has the most recent update, volume

has been checked and Bluetooth has been turned off and turned On. Is anyone else experiencing

this issue or found a resolution?



iPhone XS

Posted on May 24, 2023 11:33 PM

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Posted on May 25, 2023 01:16 AM

I tried unpairing and Reset settings also both devise and iPhone. Still not working

Similar questions

7 replies

May 25, 2023 01:09 AM in response to Aslamfarhan

Hey @Aslamfarhan,


Have you tried forgetting the device in your Bluetooth settings and then reconnecting it? Here's how: Go to Settings > Bluetooth > click the 'i' next to the headphone name > Forget This Device. After doing so, restart your phone and try pairing the headphone again.


If that doesn't work, you may need to reach out to an Apple Service Center. They have access to more advanced troubleshooting steps that could help.

May 25, 2023 12:58 AM in response to Aslamfarhan

Probably you are using third-party apps and a third-party device.


If you are experiencing any difficulty with third-party apps or a specific website or a product then please contact the app developer or site publisher/host or the manufacturer directly. Here is how


  • To contact an App developer --> How to contact an app developer - Apple Support
  • To contact a web publisher —> Scroll Down to the bottom of the web page. You will find: Contact Us, Help Center, Support, Terms of use, etc.
  • To contact the Manufacturer --> Please read the manual that may have come along with the product.


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Can’t hear a phone call through Bluetooth headphone

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