Purchased movie doesn’t show up

I purchased a copy of John Wick 4 and it shows up in my AppleTV+ app on my phone, but doesn’t show up on the smart TV AppleTV+ app.

the TV is an LG smart TV.

Posted on May 24, 2023 12:45 PM

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Question marked as Top-ranking reply

Posted on May 24, 2023 03:58 PM

Verify that you are signed in with the matching Apple ID account.

Verify that the smart TV has the full Apple TV app, that has a Store tab and a Library tab. Some models TV may get the specialized Apple TV+ app instead, that supports the Apple TV+ service, but not Store and Library. See here for more details on the difference: Get the Apple TV app or Apple TV+ app on your smart TV or streaming device - Apple Support

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Question marked as Top-ranking reply

May 24, 2023 03:58 PM in response to TRobichaux

Verify that you are signed in with the matching Apple ID account.

Verify that the smart TV has the full Apple TV app, that has a Store tab and a Library tab. Some models TV may get the specialized Apple TV+ app instead, that supports the Apple TV+ service, but not Store and Library. See here for more details on the difference: Get the Apple TV app or Apple TV+ app on your smart TV or streaming device - Apple Support

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Purchased movie doesn’t show up

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