Mac book pro, error after sleaping for 10 mins

Question

Mac book pro, error after sleaping for 10 mins

Can someone help me please, every time a physically close my mac screen( which puts my mac in sleep mode), after 10 mins more or less my mac restarts and generates this error message:

panic(cpu 0 caller 0xffffff7f96861f8b): "Failed to complete supporting devices Sleep in first sleep/wake(1/0), M8 was available, sleepFailCnt(0x1), Healed(1), Panic(0)" @AppleEmbeddedOSSupportHost.cpp:495

Panicked task 0xffffffa5963fc698: 227 threads: pid 0: kernel_task

Backtrace (CPU 0), panicked thread: 0xffffffaf2f2e2598, Frame : Return Address

0xffffffc4468bfac0 : 0xffffff8001c6f4fd

0xffffffc4468bfb10 : 0xffffff8001dc3c54

0xffffffc4468bfb50 : 0xffffff8001db36d9

0xffffffc4468bfbb0 : 0xffffff8001c0f951

0xffffffc4468bfbd0 : 0xffffff8001c6f7dd

0xffffffc4468bfcc0 : 0xffffff8001c6ee87

0xffffffc4468bfd20 : 0xffffff80023dceab

0xffffffc4468bfe10 : 0xffffff7f96861f8b

0xffffffc4468bfea0 : 0xffffff8001cc5958

0xffffffc4468bfee0 : 0xffffff8001cc6a08

0xffffffc4468bffa0 : 0xffffff8001c0f19e

Kernel Extensions in backtrace:

com.apple.driver.AppleEmbeddedOSSupportHost(1.0)[561D8596-55A2-379B-9ED6-738564A4F9D5]@0xffffff7f96860000->0xffffff7f96864fff

dependency: com.apple.driver.AppleSMC(3.1.9)[DD55DA6A-679A-3797-947C-0B50B7B5B659]@0xffffff80032c3000->0xffffff80032dffff

dependency: com.apple.iokit.IOACPIFamily(1.4)[D342E754-A422-3F44-BFFB-DEE93F6723BC]@0xffffff8004221000->0xffffff8004222fff

Process name corresponding to current thread (0xffffffaf2f2e2598): kernel_task

MacBook Pro 15″, macOS 13.4

Posted on May 24, 2023 02:50 AM

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Answer 1

bruno75

Community Specialist

May 25, 2023 05:07 PM in response to EgyptianPerson

Hey there EgyptianPerson,

Upon researching your question, we were able to find an article that shows what to do as your Mac is restarting itself: If your Mac restarted because of a problem Please keep in mind that one of the last steps listed would be to contact Apple Support.

Cheers!

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Answer 2

May 26, 2023 02:07 AM in response to bruno75

Hey thanks for putting in the effort, I’ve already tried all those solutions, down to, entering recovery mode erasing my disk, partitioning my disk all over again, resetting the nvram, hardware diagnostics( all clear) and finally reinstalling Mac OS. After all that, nothing got fixed, I contacted Apple via live chat, they told me to do all the steps I already did, I told them that, they responded with currently we don’t know why this is happening, we’ve had a lot of people complain that have the same issue, and completed all the steps towards trying to fix it, just like you did, “ we are currently investigating your issue”, my issue was reported a year ago, and yesterday I tried to see if any solutions were announced via apples live chat of which they said we are still investigating and we’ll have someone call you, an I got an automated call, I’ve which it said press 1 to speak to a supervisor, kept pressing 1, but nothing happened and the call ended.

so that’s basically where I’m at. If anyone has any other solutions of which I did not try to do, please reply to this message, thanks in advance for your help

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Mac book pro, error after sleaping for 10 mins

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