Why does my sound stops when using Bluetooth.

So when I’m listening to music and open any app with sound all sound on the phone will go mute and I have to put it in speaker then back to Bluetooth for the sound to come back. Is there any way to fix it? Btw this happens with all my headphones and I have a 13 pro max. (Beats solo 3, steelseries nova pro wireless, AirPods)

iPhone 13 Pro Max

Posted on May 23, 2023 05:26 AM

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7 replies

May 24, 2023 06:25 PM in response to MEWAMATAL

Hey there MEWAMATAL,


While this sounds like expected behavior upon first glance, we'd like to help by learning more about what's happening, along with ruling out some possible causes:


  1. As you've tested multiple different audio outputs, it seems like you've already narrowed it down to your iPhone itself. If you test the built-in speaker instead of your headphones, does the same issue occur?
  2. If your iPhone didn't act in this manner in the past, when did this start?
  3. Since you have a compatible iPhone model, the latest version is iOS 16.5. You can verify this within Settings > General > About. In case you needed it, this link shows how to first back up, then Update your iPhone or iPad. We also recommend making sure that all apps are up to date: How to manually update apps on your Apple device


Cheers!

Jun 22, 2023 01:08 PM in response to UTBadger

This is expected? Excuse me, I will not continue to pay for an iPhone if I cannot use it how I need to use it. If not probably connecting to Bluetooth speakers is a know issue, then fix it. You make it difficult to use your products in the first place, and now we’re expected to put up with no headphones cause you can’t be bothered to fix the issue. I believe Android will be getting my business from now on. I can buy their products anywhere and cheaper. And they connect to any Bluetooth. You have become too big and your attitude is insufferable. Totally over your greedy behavior. You’re only robbing people of their money, time while trying to fix your issues, and happiness cause they can’t entertain themselves. Which let’s face it, that’s what your brand is selling.

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Why does my sound stops when using Bluetooth.

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