I cannot play a movie in language that should be able for me and my country

Lately I purchased certain movies and played it once in Polish language then the second time in original English. Now I wanted to play it again in Polish but there was no such option. With Polish subtitles was similar case. At first it was but now it disappeared. Even German language is now not available - the only option is to play it in English. Does anybody know how to solve this problem? In iTunes Store I can see that in language options are still 3 languages (Polish, English, German)

Posted on May 20, 2023 02:14 PM

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5 replies

May 21, 2023 12:52 PM in response to John_Mango

I can confirm that 3 audio languages and 32 subtitles should be available for that title at this time.

  • Note that the last few new versions software changed how non-default audio tracks and subtitle tracks are selected. On iPhone and iPad, now use the More button in the bottom right, to bring up the menu for audio languages and subtitle languages.


Else contact the iTunes Store staff for further assistance for issues with specific titles.

May 20, 2023 10:04 PM in response to John_Mango

You get the language options for your country as set for your Apple ID account. If you have your account set to Poland, then you get access to the Polish edition of the iTunes Store, which content that may have language options tailored to that region. If you changed the region of your account, then the access to movie titles and their language features may have changed with that.


  1. Is the country or region for your Apple ID account set to Poland? If not, then what?
  2. On what device and model are you trying to watch this?
  3. For which title do you have this issue? If multiple, then one example will do.


Normally, different languages can be configured as described here: Change subtitles or languages for videos in the Apple TV app or iTunes Store - Apple Support. However, you have to choose from audio and subtitle streams as available for that title. One cannot select what the supplying studio didn’t include.

May 21, 2023 12:26 AM in response to Urquhart1244

Apple ID is set to Poland. My devices are iPhone 14 pro and iPad Pro 11 inch (2018) (having same issue on both devices but worth admit is that on iPhone option with Polish subtitles disappeared first). For now I tried uninstalling and reinstalling Apple TV and changing preferred language for this app using settings app. I tried also changing region in my device for another then again for Poland. Movie title: “Puss In Boots: The Last Wish”.

May 24, 2023 12:11 PM in response to John_Mango

Hi, have you found any solution of this problem? I am from Czechia and I have got the same issue. I purchased the same movie (Puss In Boots: The Last Wish) and watched it few times in Czech language, but recently, all the languages except English have disappeared, when playing the movie. However, they are still listed as available in the movie details.

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I cannot play a movie in language that should be able for me and my country

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