Videos mute when watching multiple videos in photos app

Question

Level 1

20 points

Videos mute when watching multiple videos in photos app

iPhone 14 Pro Max

IOS 16.4.1 (a)

After the current update whenever you watch multiple videos (in the photos app) they continue to be muted after unmuting the first video.

For example the steps I take:

in the ‘photos’ app
Click on a video to watch
When video opens and plays it is muted
unmute video at the bottom of the screen
video now has sound
exit video
open new video
New video is muted and needs to be unmuted at the bottom of the screen

Before this update videos would only be muted when you first open the ‘photos’ app and would remain unmuted for each video you watch until you exit the ‘photo’ app

For example:

in the ‘photos’ app
Click on a video to watch
When video opens and plays it is muted
unmute video at the bottom of the screen
video now has sound
exit video
open new video
New video is still unmuted
videos won’t mute until you exit the photos app and start again from step one.

I have tried:

watching with phone not on silent
phone is not in any ‘focus’ mode eg. Not in ‘do not disturb’
All settings in ‘sounds and haptics’
All settings in ‘photos’
All settings in ‘accessibility’

Does anyone know if there is a way to change this function to how it was pre this current update?

iPhone 14 Pro Max

Posted on May 18, 2023 1:24 AM

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Answer 1

Top-ranking reply

prawlin

Level 1

11 points

May 10, 2024 4:00 AM in response to Wrakor

Wrakor wrote:

I think they just changed it and there's no going back. I agree that it sucks a lot. You have to keep toggling the sound on, which is very annoying, or disable the Auto-play in settings, which also includes Live Photos... They should be separate options.

That is the answer I was looking for! It’s absolutely perfect. I didn’t want auto play and when auto play is set to off, the cursed audio muting in every video has gone! Thank you so much. Regards Peter

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Answer 2

Wrakor

Level 1

20 points

Sep 13, 2023 2:53 PM in response to chon163

I think they just changed it and there's no going back. I agree that it sucks a lot. You have to keep toggling the sound on, which is very annoying, or disable the Auto-play in settings, which also includes Live Photos... They should be separate options.

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Answer 3

Jul 11, 2024 8:39 AM in response to chon163

I agree-- having re-muting being an option, with every one of the automatic displays, would be a great option! I, personally, prefer the muting! But it should be optional. Let Apple know about your suggestions here:

Feedback - Photos - Apple

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Answer 4

May 18, 2023 1:45 AM in response to chon163

chon163 wrote:

• iPhone 14 Pro Max

IOS 16.4.1 (a)

After the current update

If the issues you mentioned are indeed caused by iOS, it's likely that numerous users who have upgraded to iOS 16.4.1 (a) are experiencing similar problems. However, in order for the community on this forum to provide helpful responses, it would be beneficial for you to specify the nature of the issue you are encountering. Without this information, it may be difficult for others to address your concern effectively.

With the limited information that you have provided, It is hard to even guess the problems faced by you.

You may get faster and better responses to your query by --> Writing an effective Apple Support Commun… - Apple ...

Please re-post with detail so that someone else can help.

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Answer 5

chon163 Author

Level 1

20 points

May 18, 2023 2:53 AM in response to SravanKrA

Thanks but you posted this on the last post I made. I have given plenty of detail and there is nothing else to add. I don’t think I have provided limited detail at all, but quite thorough information as to the problem I am experiencing? Can you please clarify what further information you would need about the issue?

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Videos mute when watching multiple videos in photos app

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