My watch is locked to owner and i have no access to the previous owner

How to fix a watch i purchased being locked to owner and having no access to the owner

Apple Watch Series 5

Posted on May 15, 2023 12:11 PM

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Question marked as Top-ranking reply

Posted on May 15, 2023 12:16 PM

This support article has information about Activation Lock on your Apple Watc --> About Activation Lock on your Apple Watch - Apple Support


It will require the previous owner's information to make the Watch usable to you unless the owner provided you with the original receipt from Apple.


- Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Do this online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not state what currently constitutes proof. Prior to this new online service Apple typically required the original receipt issued by an Apple Authorized dealer and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership). Apple recommends you keep your receipt after you buy an Apple device. --> Keep your receipt after you buy an Apple device - Apple Support


1 reply
Question marked as Top-ranking reply

May 15, 2023 12:16 PM in response to jacky-lynn

This support article has information about Activation Lock on your Apple Watc --> About Activation Lock on your Apple Watch - Apple Support


It will require the previous owner's information to make the Watch usable to you unless the owner provided you with the original receipt from Apple.


- Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Do this online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not state what currently constitutes proof. Prior to this new online service Apple typically required the original receipt issued by an Apple Authorized dealer and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership). Apple recommends you keep your receipt after you buy an Apple device. --> Keep your receipt after you buy an Apple device - Apple Support


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My watch is locked to owner and i have no access to the previous owner

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