Onscreen keyboard is not showing to enter passcode (alphabet passcode) after rebooting the iPad. This happens many iPads I have checked. I have discussed with customer support but not resolved. Have anyone facing the same issues?
ipad 9th generation
ipad OS 16.4.1
iPad (9th generation)
I am experiencing exactly the same issue with both of my iPads where onscreen keyboard is not showing to enter passcode after rebooting, the only workaround is to tap the top lock screen key once to lock the screen and tap it again to switch on the screen again in order to force the keyboard to show up - the issue always persists after rebooting the iPads. I am surprised that Apple isn't resolving this seemingly small but very frustrating bug. NB. I don't use any external keyboards.
I am experiencing exactly the same issue with both of my iPads where onscreen keyboard is not showing to enter passcode after rebooting, the only workaround is to tap the top lock screen key once to lock the screen and tap it again to switch on the screen again in order to force the keyboard to show up - the issue always persists after rebooting the iPads. I am surprised that Apple isn't resolving this seemingly small but very frustrating bug. NB. I don't use any external keyboards.
I have checked with force restart, also done erase all data. But it’s happens when iPad reboot, to enter the passcode I need off/on the screen then keyboard shows, actually it’s not stucked, keyboard is working fine but after screen off/on, it happens all iPad I have checked.
Restating my original reply…
If you continue to experience difficulties, you will need to seek assistance directly from from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page - or using this link:
Alternatively, if you have access to another Apple device, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:
https://apps.apple.com/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad:
If your iPad is unresponsive to input, connect your iPad to its Power Adapter. Then, while still connected to external power, try a forced-restart:
Force restart iPad (models with Face ID or with Touch ID in the top button)
If your iPad doesn’t have the Home button, do the following:
Force restart iPad (models with the Home button)
Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen. Or if your iPad isn’t working correctly after you restart it, see the iPad Support website.
If you continue to experience difficulties, you will need to seek assistance directly from from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:
https://apps.apple.com/gb/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad:
Do you have an attached Apple Magic Keyboard, Apple Smart folio keyboard connected? Is so, disconnect them - and perform a forced-restart as previously described.
No, I am not using external keyboard.
Disconnect your external keyboard - and force-restart the iPad.
Sorry, I am not using any keyboard
Onscreen keyboard is not showing to enter passcode after rebooting
