Why are my AirPods not working

Bb-lynn95 Said:

"Why are my AirPods not working: My iPhone and AirPods are connected I tried to reset them they make a sound to connect and the Bluetooth symbol says that they are connected, but for some reason no sounds are coming through.[...]"

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Troubleshooting Muted AirPods Volume:

A. Visit Apple Support links:

• If your AirPods Won't Connect – Apple Support

• If your Left or Right AirPod isn't Working - Apple Support

• Connect and Use your AirPods and AirPods Pro – Apple Support

• If the Sound from your Wireless Headphones Cuts Out or is Distorted - Apple Support

B. Verify the Balance:

1. Go to: Settings
2. Tap: General
3. Tap: Accessibility
4. Scroll Down: to Hearing
5. Adjust: the audio volume balance

C. Using an App?:

Check and make sure that the balance on the app is not towards the right.

D. Upload to the Latest Firmware: About Firmware Updates for AirPods - Apple Support

This worked for me, same problem, wouldn't work on the 12 but would work on other devices ... after a chat with a very nice Apple support person, this got sent up to phone support and the phone support person didn't even know why this worked, she was troubleshooting for a different potential issue lol... but I'll take it!

1) Connect to AirPods, with both of them in your ears

2) Take one AirPod out, place it in the case. Play music in Music app. Is the one in your ear working now?

3) If yes, switch to the other AirPod. Is it working too? Yes?

4) Now place them back in the case, and then put them back in your ears. Are they both working now?

If they are, you got lucky like I did!

I swear I had done every single usual suggestion given for getting them to work again. This solution needs to be added to the list!