All iCloud inbox emails suddenly vanished

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Level 1

16 points

All iCloud inbox emails suddenly vanished

All of my incoming iCloud emails have vanished on my Mac Studio, iPhone, iPad, and iCloud web. I was updating a rule to move some messages to another folder. A minute later, all of my iCloud emails disappeared.

I checked all of the folders I created for rules. These are thousands of emails that just vanished. I checked my Time Machine backups, but they only seem to store emails stored locally not in iCloud. It appears they were all deleted, but they also do not show up in the Trash.

Any ideas of what might have happened? Any ideas on how to resolve this?

Thanks in advance for any ideas.

Jim

Using:

Mac Studio 2022 w/Ventura 13.3.1(a)

iPhone 14 w/ iOS 16.4.1(a)

iCloud.com on Safari 16.4

Posted on May 14, 2023 11:26 AM

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Answer 1

tygb

Level 9

64,974 points

May 16, 2023 9:54 PM in response to Sanjac

You can click on rebuild from mail application of Mac ( in rarest scenario ) , Rebuild mailboxes in Mail on Mac - Apple Support

Make sure accounts are always online If a mailbox is offline in Mail on Mac - Apple Support

If an email account is inactive in Mail on Mac - Apple Support

From Mac mail app , disable message filter .

From iCloud web mail account click on filter link , and refresh icon ( reverse arrow ) .

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Answer 2

Ali_E1

Community Specialist

May 16, 2023 4:06 PM in response to Sanjac

Hello Sanjac,

There was an iCloud Mail outage reported at Apple - Support - System Status yesterday. It's also possible that iCloud was working to move the files you were organizing and made them unavailable during the process. Have you seen the content return since posting?

If not, check to see if you can recover them on one of your devices.

Delete and recover emails in Mail on iPhone - Apple Support

Recover a deleted email

1. Tap in the upper-left corner, then tap next to the email account.

2. Tap , tap the email you want to recover, then tap .

3. Tap Move Message, then choose another mailbox.

Delete email in Mail on iCloud.com - Apple Support

When you delete a message, it’s saved in your Trash for 30 days, after which it’s permanently erased.

Delete emails in Mail on Mac - Apple Support

Whether you can view and retrieve messages after you delete them depends on how you set options in Mail settings.

1. In the Mail app on your Mac, choose Mail > Settings, then click Accounts.

2. Select an account, click Mailbox Behaviors, then check the setting for the Trash Mailbox option.

* If a mailbox is specified: You can view deleted messages in the Trash mailbox until they’re permanently erased. To retrieve a deleted message, drag it from the Trash mailbox to another mailbox.

* If None is specified: Deleted messages are removed and aren’t available in the Trash mailbox.

If you still don't see your missing iCloud emails, contact Apple Support for more advanced options. You can find ways to reach them here:

Get Support

Contact - Official Apple Support

All Our Best.

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All iCloud inbox emails suddenly vanished

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