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My mini-12 won't back up

It backed up fine last night, used much more battery today and about 2:30P ET the battery

is down to 38% and draining. It won't charge again. And I did reboot the iPhone.

I have tried several charging plugsand outlets in our home. This has never happened....

any suggestions?


iPhone 12 mini

Posted on May 13, 2023 12:39 PM

Reply
Question marked as Top-ranking reply

Posted on May 13, 2023 1:24 PM

(1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF).

 

(2)  If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone or iPod touch won't charge - Apple Support and see if that helps.


(3)  If that does not help, then You may have a poor battery condition which cannot provide sufficient power for peak performance. What is the Battery Health of your iPhone? Open Settings ➔ Battery ➔ Battery Health and let us know which percentage you see for Maximum Capacity. Also note what is written under Peak Performance. If your battery's Maximum Capacity shows a value of 80% or less, then it has gone through its lifecycle and therefore should be replaced, according to Apple.


(4) You may also contact 👉 Official Apple Support OR you can always get your iPhone examined at the Apple Store 👉 Genius Bar Reservation and Apple Support Options or at an Authorized Service Center for further diagnosis and a resolution.


Axel F.


1 reply
Question marked as Top-ranking reply

May 13, 2023 1:24 PM in response to laj2btrunderstand

(1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF).

 

(2)  If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone or iPod touch won't charge - Apple Support and see if that helps.


(3)  If that does not help, then You may have a poor battery condition which cannot provide sufficient power for peak performance. What is the Battery Health of your iPhone? Open Settings ➔ Battery ➔ Battery Health and let us know which percentage you see for Maximum Capacity. Also note what is written under Peak Performance. If your battery's Maximum Capacity shows a value of 80% or less, then it has gone through its lifecycle and therefore should be replaced, according to Apple.


(4) You may also contact 👉 Official Apple Support OR you can always get your iPhone examined at the Apple Store 👉 Genius Bar Reservation and Apple Support Options or at an Authorized Service Center for further diagnosis and a resolution.


Axel F.


My mini-12 won't back up

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