Overheating iPhone 12 Pro Max


Since the last update (16.4.1a) my iPhone 12 Pro Max has started heating up and freezing regularly. I've done hard restarts, I've tried shutting down all background apps, but the problem keeps returning. It seems like a battery related issue, but when I've gone into settings to check my battery health it is apparently ok (peak capacity of 92%). Any tips or advice would be appreciated!

iPhone 12 Pro Max

Posted on May 12, 2023 09:26 AM

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Question marked as Top-ranking reply

Posted on May 12, 2023 09:30 AM

Some activities such as charging or a lot of computational activity, generate heat. Some warmth is to be anticipated.* Read this article about keeping your iPhone, iPad, or iPod touch within acceptable operating temperatures - If your iPhone or iPad gets too hot or too cold - Apple Support


If you think there is a problem with a device, have Apple inspect it. Go to this page to find your nearest Apple Authorized Service Provider (AASP) or Apple Authorized Distributor (AAD) --> Find Locations


How to make a Genius Bar appointment

1. Go to Genius Bar Reservation and Apple Support Options - Apple

2. Go to "Get hardware help".

3. Select your hardware and continue selecting options requiring replacing parts until you see "Bring in for Repair"

4. Sign in with your Apple ID


*"Your iPhone might get slightly warmer while it charges." - from: How to use your MagSafe Battery Pack - Apple Support


Have you restarted your device?


You may wish to check if some feature that was activated with the last update is now running. Decide if you need that feature.

1 reply
Question marked as Top-ranking reply

May 12, 2023 09:30 AM in response to Mazzystar

Some activities such as charging or a lot of computational activity, generate heat. Some warmth is to be anticipated.* Read this article about keeping your iPhone, iPad, or iPod touch within acceptable operating temperatures - If your iPhone or iPad gets too hot or too cold - Apple Support


If you think there is a problem with a device, have Apple inspect it. Go to this page to find your nearest Apple Authorized Service Provider (AASP) or Apple Authorized Distributor (AAD) --> Find Locations


How to make a Genius Bar appointment

1. Go to Genius Bar Reservation and Apple Support Options - Apple

2. Go to "Get hardware help".

3. Select your hardware and continue selecting options requiring replacing parts until you see "Bring in for Repair"

4. Sign in with your Apple ID


*"Your iPhone might get slightly warmer while it charges." - from: How to use your MagSafe Battery Pack - Apple Support


Have you restarted your device?


You may wish to check if some feature that was activated with the last update is now running. Decide if you need that feature.

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Overheating iPhone 12 Pro Max

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