frozen

my phone is frozen! a white box with update "pages" is appearing with 2 options. Later or download. I cant press anything. When I go to restart the touchscreen doesn't work.


iPhone 14

Posted on May 11, 2023 04:22 PM

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Question marked as Top-ranking reply

Posted on May 11, 2023 05:33 PM

Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


Axel F.

1 reply
Question marked as Top-ranking reply

May 11, 2023 05:33 PM in response to scully123

Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


Axel F.

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frozen

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