My son’s iPad will not update. Any suggestions?

Make sure your iPad has no VPN running. If it does, temporarily, disable it.

Make sure your iPad is not running any test, Beta iOS/iPadOS software. If it is you'll need to remove/uninstall it.

The official Apple released OS upgrade/update version/s will not be present or be able to be installed whilst Apple OS Beta software installations are currently active and running.

Your year and model iPad maybe far too old.

IF you have an iOS 12, iPadOS 15.7.5 or iPadOS 16.4, or later, compatible iPad, that iPad year and model is, probably, waaaay too far behind in iOS/iPadOS upgrades/updates.

If you have access to a full computer, like a Mac or Windows PC, try either using the Finder on a Mac that has the newest macOS Catalina, or later macOS, installed OR with an older Mac with an older Mac OS, download and install the latest iTunes version ( or latest iTunes for Windows PC ), make sure the Mac or Windows PC is connected to the Internet, connect your iPad by the USB charge cable to the computer and let the iTunes application upgrade/update that iPad model, using the iTunes Software Update feature, to its current, maximum OS of iOS 12.5.7/iPadOS 15.7.5/iPadOS 16.4.1, depending on your year and model of iPad.

A 2013 iPad Air 1st gen, iPad Mini 2nd gen and 2014 iPad Mini 3 can ONLY be updated to iOS 12.5.7.

A 2014 iPad Air 2 and a 2015 iPad Mini 4 can ONLY be upgraded to iPadOS 15.7.5

Any other newer iPad model from late 2015 can be upgraded to the latest iPadOS 16.4.1.

At this late stage, use of a Mac or Windows PC is, now, unavoidable.

Make sure your iPad is, at least, charged to 50% or greater to attempt this.

Also, make sure your iPad has, at least, between 6-8 GBs of free internal data storage space for downloading and installing a major iOS/iPadOS upgrade.

Make sure your desktop/laptop computer has plenty of internal drive storage space, also.

Also, make sure to do a backup of your iPad's data, prior to upgrading/updating.

Backup to Apple iCloud and/or a full Mac or Windows PC using the same iTunes app OR, if a newer Mac running macOS Catalina, or later, making a backup using the macOS Finder app.

How to back up your iPhone, iPad, and iPod touch - Apple Support

If NO access to a Mac or Windows computer, you will have to seek help from a good friend or family member, with a full Mac or Windows PC, to help you out

OR

Search online to locate and call contact your nearest, “local” Apple Store location to try/attempt to make an appointment to get your Apple iPad upgraded/updated to its latest iPadOS 15 version.

OR, alternatively, use the “Support” link, at the upper right hand corner of every Apple Support Community Webpage to attempt to schedule an appointment with your nearest Apple Store location.

Apple Store employees will be glad to help/assist you.

Best of Luck to You!

Whether or not you are able to update any iPad to a newer version of iOS/iPadOS will be dictated by the iPad model - and the currently installed version of iOS. You can find this information here:

Settings > General > About

Not sure which iPad you have? Identify your iPad model.

Here is a list of the highest version of iOS supported by the older models of iPad (for simplicity - “generations” are shortened to a number) that are restricted in their ability to be updated:

32-bit devices (obsolete)

iPad1 - iOS 5.1.1

iPad2, iPad3 and iPad mini1 - iOS 9.3.5 (WiFi Only models), iOS 9.3.6 (WiFi+Cellular)

iPad4 - iOS 10.3.3 (WiFi Only), iOS 10.3.4 (WiFi+Cellular)

64-bit devices

iPad Air1, iPad mini2 and iPad mini3 - iOS 12.5.7

iPad Air2, iPad mini4 - iPadOS 15.7.5

Newer models are all able to be updated to the current version, iPadOS 16.4.1(a)

• iPad Pro (all models)
• iPad Air (3rd generation and later)
• iPad (5th generation and later)
• iPad mini (5th generation and later)

If your iPad is capable of update to a more recent version of iOS/iPadOS than is currently installed, these support pages outline both the available methods by which the update can be performed - and troubleshooting should you experience difficulties:

Update your iPhone, iPad or iPod touch – Apple Support

If you can't update or restore your iPhone, iPad or iPod touch – Apple Support

If your iPhone, iPad or iPod touch won’t update - Apple Support

iOS update and restore errors – Apple Support

Be aware that while an iPad may be capable of update, in some circumstances you may need to use a computer to perform the update. To do so, you will need access to either a Windows PC (with iTunes for Windows installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of macOS). Ensure that your installed version of iTunes has been updated to the most recent version; the essential device drivers are included.

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support

Update software on iPhone, iPad or iPod touch in iTunes on PC - Apple Support

If you have a beta profile installed, ensure this has been removed from your iPad - as, otherwise, installation of production software updates may be inhibited. This support page provides the necessary information to remove the beta from your iPad:

How to uninstall iOS beta software - Apple Support

You should note that for your iPad to install an available update, its battery must be charged to at least 50% capacity - and/or be connected to its Power Adapter. Similarly, the iPad can only be updated over a standard WiFi connection - or be updated by a PC or Mac using iTunes or Finder - over a USB connection.

It is a little hard to help/advise you when you provide little to NO useful information about your iPad.

Lots of iPad year and models.

Here are my questions to you.

Can you, please, confirm what year and model iPad do you have/own?

The “A” model number can be found on the aluminium back of your iPad, in very small print, right under the larger bold print “iPad” on the back of the iPad.

AND/OR

Supply the “M” model number, which can be found in the Settings app, under the General settings panel, then tap About.

Your iPad maybe too old.

What iOS/iPadOS version is this iPad, currently, running? Your iOS/iPadOS version maybe too far behind in iOS/iPadOS versions OR cannot be upgraded/updates any farther than what your iPad OS version is already, currently, running.

Again, your iPad maybe too old.

If your iPad is nearing 11-12-years old, upgrading the software on these old iPad models is a waste of time and efforts.

These very old iPad models are no longer supported and there is no more third party apps support for any very old iPad models stuck on iOS 10.5.6 and earlier.

These very old iPad models are very underpowered and obsolete!

What is the rated, internal data storage space/capacity of your iPad model and how much of this free, internal data storage capacity is left inside of your iPad model?

All of that additional info can, also, be found in the Settings app, General settings panel, About.

Your iPad needs sufficient free internal data storage space. At the very least, 7-8 GBs or greater internal, free data storage space.

Is your iPad using/running a VPN? You need to, temporarily, disable the VPN.

Is your iPad running an iPadOS Beta version? You need to remove/uninstall the iPadOS Beta software before you will be able to install the Apple “officially” released version of an iPadOS upgrade/update.

Also, make sure your iPad is charged to, at least, 50%, or greater, before attempting the iPadOS upgrade/update.

Then the iPad is too old.

That is an over 11-year old iPad model.

A 2012 iPad Mini 1st gen cannot upgrade beyond iOS 9.3.5/9.3.6.

Most games, today, really iPadOS 13/14, in reality.

Many games no longer support even iOS 10, which is as nearly old as iOS 9.

Sorry.

Nearly all third party apps are no longer available to 11 to 12-year old iPad models that are, permanently, stuck at some version of iOS 10, or earlier.

Sorry.

You need to consider that it is 2023, now.

iPadOS 16.4.1 is here. Soon to come iPadOS 16.5.

These nearly 11 to 12-year old, iOS 12 iPad models have been obsolete for quite some time.

These iPad models will be 6-7 ( soon to be 8 ) OS iterations behind, now.

You really need to seriously consider a purchase of a new iPad model OR a much, MUCH “newer” and less expensive, refurbished or used iPad models, from better known, trusted sources, like other Apple product/device retailers/resellers, some locally or from online, on the Web/Internet, capable of running the latest iPadOS versions.

There are PLENTY of newer, older iPad models that can run the latest, current versions of iPadOS.

If you need OR ONLY able to afford to purchase older, less expensive iPad models, look at older IPads from 2015 and later.

All of these older model iPads below CAN, currently, run the latest releases of iPadOS 16.

2015-2017, 12.9 inch screen iPad Pro models ( 1st gen Pencil support )

2016 9.7 inch screen iPad Pro models ( 1st gen Pencil support )

2017, 10.5 inch screen iPad Pro models ( 1st gen Pencil support )

2018 11 inch or 12.9 inch screen iPad Pro models ( 2nd gen Pencil support )

2020 11 inch or 12.9 inch screen iPad Pro models ( 2nd gen Pencil support )

2017, 9.7 inch screen iPad 5th gen models ( NO Pencil support )

2018, 9.7 inch screen iPad 6th gen models ( 1st gen Pencil support )

2019, 10.2 inch screen iPad 7th gen models ( 1st gen Pencil support )

2020, 10.2 inch screen iPad 8th gen models ( 1st gen Pencil support )

2020, 10.2 inch screen iPad 8th gen models ( 1st gen Pencil support )

2021, 10.2 inch screen iPad 9th gen models ( 1st gen Pencil support )

2018, 11 inch or 12.9 inch screen iPad Pro models ( 2nd gen Pencil support )

2019, 10.5 inch screen iPad Air 3rd gen models ( 1st gen Pencil support )

2021 10.9 inch screen iPad Air 4th gen models ( 2nd gen Pencil support )

2019, 7.9 inch screen iPad Mini 5th gen models ( 1st gen Pencil support )

2021 8.3 inch screen iPad Mini 6th gen models ( 2nd gen Pencil support )

Get the largest internal data storage model you can afford as NO Apple iOS device has ANY expandable storage.

I am sorry that you had to learn all of this, but this does not change any of the facts regarding these old iOS devices.

Sorry & Best of Luck to You!

If you decide to go down the path of purchasing used, secondhand Apple devices, from individual Apple device sellers, here is how to avoid purchasing an Apple iOS/iPadOS device with user activation lock, in the future.

If you purchase any iPad, or any Apple iOS device, for that matter, used/second hand, online, or even in-person, make sure this iPad does NOT have user activation lock and has been properly reset for sale.

A properly reset for sale iPad should initially power up to an animated, multi-language “Welcome” screen.

DO NOT take the iPad seller's word that this iPad is user activation lock free!

We have seen plenty of used iOS device purchasers get scammed.

User Activation Lock can never be bypasss, circumvented or worked around IF there is no correct previous/original user information to be able to do so.

Apple doesn't get involved with ANY user activation locked, used/second-hand sold devices, either.

So, buyer beware!

If purchasing a used device in-person, power the iPad ON

If the iPad DOES NOT display the initial animated, multi-language “Welcome” screen, then pass on purchasing this iPad.

If the iPad powers up to any other screen, then forget purchasing this iPad.

You cannot trust that the seller actually has the correct needed info to properly reset the iPad back to factory settings right then and there before the actual purchase and exchange of money for the iPad, in question.

Pass on the device!

If you are purchasing this used iPad online ask the seller to provide multiple images, either online or be sent to you via email, showing this animated, multi-language “Welcome” screen of the interested in purchasing iPad model.

Even better, ask for a short video be sent to you showing this animated, multi-language “Welcome” screen, in action and in its entirety, posted to the online ad or emailed to you.

If the online iPad seller refuses any of these requests, pass on the iPad. DO NOT buy!

Good Luck to You!