iPhone SE (3rd generation, 2022) becomes unresponsive after software update

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iPhone SE (3rd generation, 2022) becomes unresponsive after software update

Hi,

My iPhone SE (2022, 3rd gen) was getting suddenly completely unresponsive for long periods (5-10 hours) in Mar 2023. Went to the Apple approved repair store...the hardware was fine. The engineers suggested possibility of software update causing problem. So they reset my phone and told me not to reload the backup from cloud.

Again happened yesterday for ~20 hours..the phone started on its own after overnight charging. Had updated the latest software update. My old workhorse (iPhone X) has never had such an issue for the last 5 years...

So, wanted to know from you all:

Have you ever had such a problem with any of the other iPhone models?
Is it due to the Apple processor?
What are your suggestions to get over this problem? Do i dump this model?

Thanks,

iPhone SE, iOS 16

Posted on May 5, 2023 08:21 PM

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Answer 1

Top-ranking reply

TheLittles

Level 10

201,479 points

May 5, 2023 10:03 PM in response to kshaunish72

kshaunish72 Said:

"Thanks!: The iPhone freezes not during the update. It always happens a couple of days after I have updated the software (iOS). will this work in such a situation?"

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Boot Loop Senerios:

Yes. It may be stuck in a boot loop for other reasons which as when you install something (i.e. an app) or download something (i.e. a iTunes movie), and it got stalled while in the process.

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Answer 2

May 5, 2023 08:25 PM in response to kshaunish72

kshaunish72 wrote:

The engineers suggested possibility of software update causing problem.

I am certain you did not go to the Apple Authorised Service Provider.

Take your device to an Apple Retail Store or Apple Authorized Service Provider, or contact Apple Support:

Find Locations - Location Selector - Apple

Contact Apple for support and service - Apple Support

Get a Genius Bar Reservation and Apple Support Options - Apple

Contact Genius Bar.

Manage Reservations - My Reservations - Apple

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Answer 3

TheLittles

Level 10

201,479 points

May 5, 2023 08:51 PM in response to kshaunish72

kshaunish72 Said:

"iPhone SE (3rd generation, 2022) becomes unresponsive after software update: [...]Went to the Apple approved repair store...the hardware was fine. The engineers suggested possibility of software update causing problem.[...]"

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You're Stuck in a Boot Loop:

This typically occurs when updating, and it got frozen while in the process. So, use MY User Tip: How to Fix an iPhone in a Boot Loop - User Tip

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