Why do my airpod pros always say out of case when they are in the case and the case recongizes theyre in there?

Even when my airpods are in the case, and the case is charging them, they will say “out of case” on Find My. Why?

AirPods Pro (2nd generation)

Posted on May 5, 2023 01:55 AM

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Question marked as Top-ranking reply

Posted on Jul 3, 2024 10:26 AM

Thanks for this - I chose Forget This Device and now my Airpods won't connect at all.


Having way more problems than I started with and now I can't even use them.

3 replies

May 7, 2023 04:38 PM in response to twig_stick

Hi twig_stick,


Let's reset your AirPods Pro which can help resolve this behavior:


"How to reset your AirPods and AirPods Pro

You might need to reset your AirPods if they won't charge, or to fix a different issue.


  1. Put your AirPods in their charging case, and close the lid.
  2. Wait 30 seconds.
  3. Open the lid of your charging case, and put your AirPods in your ears.
  4. Go to Settings > Bluetooth. Or go to Settings > [your AirPods].
    • If your AirPods appear there as connected, tap the More Info button  next to your AirPods, tap Forget This Device, then tap again to confirm.
    • If your AirPods don't appear there, continue to the next step. 
  1. Put your AirPods in their charging case, and keep the lid open. 
  2. Press and hold the setup button on the back of the case for about 15 seconds, until the status light on the front of the case flashes amber, then white.*AirPods charging cases
  3. Reconnect your AirPods: With your AirPods in their charging case and the lid open, place your AirPods close to your iPhone or iPad. Follow the steps on your device's screen.

AirPods can be associated with one Apple ID. If you want to use AirPods (3rd generation) or AirPods Pro (1st or 2nd generation) that someone else has used, they first need to remove the AirPods from their Apple ID."


How to reset your AirPods and AirPods Pro - Apple Support


If the problem persists, contact Apple for additional assistance using: Get Support


Cheers.


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Why do my airpod pros always say out of case when they are in the case and the case recongizes theyre in there?

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