Safari (and other Apple / Mac App Store apps) won't connect to the internet, but other browsers will

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Level 1

5 points

Safari (and other Apple / Mac App Store apps) won't connect to the internet, but other browsers will

Recently started having trouble with Safari not being able to connect to the internet even when other browsers and non Apple apps can. A restart fixes it, but if I close my MacBook or use a different app for a while and come back to Safari it says I am not connected to the internet. It also affects all other Apple apps, as well as apps downloaded from the app store (Twitter, Prime Video). However, I am still able to use browsers like Edge and apps like Outlook have no issues connecting. I am running MacOS 13.3.1 (a) on a 2021 14-inch MacBook Pro.

MacBook Pro 14″, macOS 13.3

Posted on May 3, 2023 11:59 AM

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Answer 1

wewear2

Level 1

4 points

May 6, 2023 08:30 PM in response to JefTurtle

This issue started after the recent macOS Ventura update (on my MacBook Pro Intel) in April(?!).

My workaround is to stop the WiFi before putting the Mac to sleep, otherwise, a restart is a must to normalise the situation. Has anyone got a better workaround?

Hope Apple will release a fix soon.

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Answer 2

wewear2

Level 1

4 points

May 12, 2023 08:19 AM in response to JefTurtle

I agree that the issue can be resolved after stopping the 3rd party VPN. (In my case, I need to stop the VPN totally, otherwise, the issue will happen again. Reinstallation of it didn't work.)

But didn't explain (1) why "Safari (and other Apple / Mac App Store apps) won't connect to the internet, but other browsers will" for example, Chrome, in my case when the issue happens.

Also, (2) this symptom only started after the recent Ventura 13.3.1 upgrade. No such VPN + Safari internet connection issue before the upgrade.

Note: I can still reproduce the issue easily on my MacBook Pro.

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Answer 3

John Galt

Level 10

153,562 points

May 3, 2023 03:27 PM in response to JefTurtle

If Safari doesn't open a page or work as expected on your Mac - Apple Support and If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support apply to your concerns.

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Answer 4

JefTurtle Author

Level 1

5 points

May 7, 2023 10:39 AM in response to wewear2

Turns out it was an issue with a vpn for me. Uninstalled and re-installed it and it fixed my issue. Might be something to check if you use a vpn (even one you think isn’t on).

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Answer 5

May 9, 2023 10:59 AM in response to JefTurtle

thx! I removed N...VPN and the problem got fixed. The VPN app on and off repeatedly and I have to force quit it and then removed it.

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Safari (and other Apple / Mac App Store apps) won't connect to the internet, but other browsers will

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