My iPhone 10 FaceTime is not working!!

Hi Bluehead53,

Thanks for posting in Apple Support Communities.

We understand that FaceTime is not working on your iPhone. Make sure that FaceTime is available in your region, you have an active internet connection, and iPhone is running the latest software update.

Check whether a FaceTime feature is available

* FaceTime and FaceTime audio calling might not be available for all countries, regions, or carriers.

* Call forwarding isn't available with FaceTime.

* A FaceTime call can't be switched into a phone call or a FaceTime audio call. To do this, end the current call and then make a new call.

* Make sure there isn't a FaceTime outage.

Update your FaceTime settings after you set up a new device

If you experience issues with receiving a FaceTime call after set up, update your device with the following steps:

1. Update your device to the latest version of iOS or iPadOS if needed.

2. In the Settings app, tap Cellular. Make sure that your phone line turned on. If you use multiple SIMs, make sure that the phone number you want to use is selected and turned on.

3. In the Settings app, tap FaceTime. Turn FaceTime off and then back on.

4. Tap the phone number that you want to use with FaceTime.

If you have issues with Messages after you set up a new device, you can also update your Messages settings.

Use a fast connection to avoid sound quality issues with FaceTime

If your cellular connection or Wi-Fi network runs slowly, or other users stream audio or video on the same Wi-Fi network, you might have these issues:

* Connection alerts or unable to connect

* Choppy video calls

* Black screen

* Dropped calls

Make sure that both you and the person that you call use a fast Wi-Fi or cellular connection. If you use Wi-Fi, FaceTime requires a broadband connection.

Find these details and more in If you can't make or receive a FaceTime call on your iPhone or iPad - Apple Support.

Regards.