Security update won’t load saying I am not connected to the internet

Never had that happen before anyone else

iPhone 14 Pro Max

Posted on May 1, 2023 10:39 AM

Reply
1 reply

May 3, 2023 11:28 AM in response to sdpc4774

Hello sdpc4774,


Welcome to Apple Support Communities. 


We understand that you are not able to install the security update from May 1st. We are happy to help.


We recommend using the steps here to restart your phone: Restart your iPhone - Apple Support

"How to restart your iPhone X, 11, 12, 13, or later

  1. Press and hold either volume button and the side button until the power-off slider appears.
  2. Drag the slider, then wait 30 seconds for your device to turn off. If your device is frozen or unresponsive, force restart your device.
  3. To turn your device back on, press and hold the side button (on the right side of your iPhone) until you see the Apple logo."


After your iPhone has fully restarted, please use the steps here to update: Update your iPhone or iPad - Apple Support

"Update your iPhone or iPad wirelessly

  1. Back up your device using iCloud or your computer.
  2. Plug your device into power and connect to the internet with Wi-Fi.
  3. Go to Settings > General, then tap Software Update.
  4. If you see more than one software update option available, choose the one that you want to install.
  5. Tap Install Now. If you see Download and Install instead, tap it to download the update, enter your passcode, then tap Install Now. If you don't know your passcode, learn what to do."


Let us know if you have further questions.


Take care.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Security update won’t load saying I am not connected to the internet

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.