Can't see location of family member's device (watch)

Question

Level 1

8 points

Can't see location of family member's device (watch)

This used to work fine. Now it isn't. I have powered off and on both devices.

I set up my daughter's Apple Watch with one ID and connected it to Family Share.

On Apple Watch (SE), I have gone to Settings > Privacy & Security > Location Services > Location Services & Share My Location are both ON ... and Find Devices/Find People are set to "While Using"

On my iPhone (latest version), all Locations on, in Find My app, I see my daughter's Device "Apple Watch" listed, but says "Not Sharing Location - Online" ... AND her iPad reads the same "Not Sharing Location - Online"

Any other ideas?

iPhone 11 Pro, iOS 16

Posted on May 1, 2023 10:02 AM

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Answer 1

imagaria Author

Level 1

8 points

May 8, 2023 10:41 AM in response to Ben_Z1

Thank you. I validated that everything is still set up correctly on my iPhone, and that the Watch shows is part of my Family Sharing plan.

It worked/findable up until about 2/3 weeks ago. Perhaps FIND MY DEVICE no longer works with the latest iOS Phone Update?

Note: my daughter's iPad shows up/findable using the Life360 App. AND the "Play Sound" function does work.

Any other ideas?

Gary

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Answer 2

Ben_Z1

Community Specialist

May 3, 2023 11:32 AM in response to imagaria

Hi there imagaria,

If you are unable to see the location of an Apple Watch that was set up for a family member, first ensure it meets all these necessary requirements from Set up Apple Watch for a family member:

What you need

* An Apple Watch Series 4 or later with cellular,* or Apple Watch SE with cellular, with watchOS 7 or later.

* An iPhone 6s or later with iOS 14 or later for the initial watch setup.

* An Apple ID for yourself and one for the family member who will use the Apple Watch. Your Apple ID needs to have two-factor authentication turned on.

* A Family Sharing group that includes the person who'll use the Apple Watch. You need to have the role of organizer or parent/guardian to set up an Apple Watch for a family member.

Also make sure that you are using this to share locations in your family group: Share locations with family members and locate their lost devices on iPhone

Take care!

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Answer 3

ace1018

Community Specialist

May 8, 2023 01:48 PM in response to imagaria

Hello imagaria,

Based on your post you're seeing "Not Sharing Location". That typically points to a setting on your daughters devices. So let's check a few things on her device.

If you open Find My and tap the Me tab, is Share My Location enabled?

If you go to Settings > Privacy & Security, are Location Services enabled? (and is Find My enabled?)

Thanks.

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Can't see location of family member's device (watch)

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