unlock Apple Watch
I got an Apple Watch but it’s has activation lock and I can’t unlock it when the old owner can’t
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The previous owner needs to take the following steps before you can use it
Click here > What to do before you sell, give away, or trade in your Apple Watch, or buy one from someone else - Apple Support
If they can't then the Watch cannot be used and Apple cannot help except to help the genuine previous owner recover their password..